Call Center Company in Provo, UT
You don't have to be an all-A student from Provo College near Provo to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Provo, UT
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Provo, UT has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Provo Assisted Living PAL Provo's Premier Assisted Living Facility in Provo, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Provo, UT for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Provo, UT can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Provo, UT, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Provo, UT
Check out these Memorial Day weekend events in Utah
Madeline Thorpehttps://www.deseret.com/entertainment/2025/05/22/memorial-day-events-in-utah/
Salt Lake City is hosting several special events this Memorial Day weekend.Whether you’re interesting in honoring fallen soldiers at a solemn ceremony, enjoying live music at a local festival, or exploring the great outdoors, there’s no shortage of ways to commemorate the holiday.Here are some activities that the whole family will love this Memorial Day weekend.Salt Lake City Bees game What: Kick off ...
Salt Lake City is hosting several special events this Memorial Day weekend.
Whether you’re interesting in honoring fallen soldiers at a solemn ceremony, enjoying live music at a local festival, or exploring the great outdoors, there’s no shortage of ways to commemorate the holiday.
Here are some activities that the whole family will love this Memorial Day weekend.
Salt Lake City Bees game
What: Kick off summer by watching the Salt Lake Bees take on the Omaha Storm Chasers. There are few better ways to show your patriotism than at a baseball game with a hot dog in hand.
When: Thursday-Saturday at 6:35 p.m. and Sunday at 12:05 p.m.
Where: Ballpark at America First Square, South Jordan
Utah Olympic Park Summer Session
What: Visit Utah’s Olympic Park for a celebration of outdoor family fun. It offers scenic views and something for all ages to enjoy.
When: Daily, 9 a.m. to 6 p.m.
Where: Utah Olympic Park, Park City
Stetson Wright Invitational Rodeo
What: Spice up the holiday weekend with a little excitement in the form of a bullriding showdown. Grab your cowboy boots and giddy-up-on-over to Mona, Utah, for a rodeo.
When: May 23, 7 p.m.
Where: Young Living Lavender Farm and Events Center, Mona, Utah
AUSA Memorial Day Ceremony
What: Honor the fallen with a solemn wreath-laying ceremony, a traditional gun salute and the poignant playing of Taps in remembrance of those who gave their lives for their country.
When: May 26, 10 a.m.
Where: Fort Douglas Military Cemetery, Salt Lake
Take the Oath Memorial Day Rodeo
What: Kick up some dust in Manti, Utah, this Memorial Day, where you can honor heroes while enjoying rodeo thrills.
When: May 26, 4 p.m.
Where: SanPete County Fairgrounds, Manti, Utah
Memorial Day BBQ
What: Enjoy mouthwatering BBQ at Sundance this Memorial Day weekend, then take on chair lift rides, zip-tour adventures and relaxing horseback rides.
When: May 26, 11 a.m. to 4 p.m.
Where: Sundance Mountain Resort, Provo Canyon
Utah Capitol Memorial Day Ceremony
What: Honor the fallen by hearing remarks from state leaders, music performances and a 21-gun salute.
When: May 26 at 10 a.m.
Where: Utah State Capitol, Salt Lake City
West Jordan Memorial Day Car Show
What: Celebrate the holiday in West Jordan with a heartfelt Memorial Day ceremony followed by a classic car show.
When: May 26, 10 a.m. to 2 p.m.
Where: Veterans Memorial Park, West Jordan, Utah
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Provo’s Memorial Day Service
What: Join the Provo City Veterans Council for a solemn Memorial Day service honoring the brave men and women who gave their lives in service to our nation.
When: May 26, 10 a.m.
Where: Provo City Cemetery, Provo, Utah
Riverton Memorial Day Program
What: Riverton’s American Legion Post #140 will honor fallen heroes with a moving Memorial Day presentation, featuring a 21-gun salute and the solemn reading of names of veterans laid to rest in the local cemetery.
When: May 26, 12:45 p.m.
Where: Riverton City Cemetery, Riverton, Utah
Orem Memorial Day Program
What: This Memorial Day ceremony will honor veterans and pay tribute to their courage and sacrifices.
When: May 26, 10 a.m.
Where: Orem City Cemetery, 1520 N 800 E, Orem, Utah
Orem Memorial Day Walk
What: Join the community in Orem for a Memorial Day walk.
When: May 26, 8 a.m.
Where: 1520 N 800 E, Orem, Utah
Ogden Memorial Day Dedication
What: Ogden’s Memorial Day dedication will honor the legacy of George E. Wahlen, a Medal of Honor recipient.
When: May 26, 11 a.m.
Where: George E. Wahlen Ogden Veterans Home, Ogden, Utah
Logan Tabernacle Noon Concert
What: Celebrate Memorial Day with a special concert at the Logan Tabernacle, featuring the Cache Wind Symphony.
Where: USU Daines Performance Hall in Logan, Utah
Proposed Provo waterpark will make wrong kind of splash, neighbors say
Jeremy Tombshttps://www.fox13now.com/news/local-news/northern-utah/proposed-provo-waterpark-will-make-wrong-kind-of-splash-neighors-say
PROVO, Utah — Neighbors who live near Provo’s Slate Canyon are voicing their concern about a proposed waterpark that could take away a significant portion of their local green space.She may not be from Utah originally, but when Katherine Hall goes to the mountains, she feels at home.“There’s just such a peace when you’re here in the canyon,” said Hall as she walked along the Bonneville Shoreline Trail, looking out over Utah Lake.In over 30 years of living in Provo, Hall has made her me...
PROVO, Utah — Neighbors who live near Provo’s Slate Canyon are voicing their concern about a proposed waterpark that could take away a significant portion of their local green space.
She may not be from Utah originally, but when Katherine Hall goes to the mountains, she feels at home.
“There’s just such a peace when you’re here in the canyon,” said Hall as she walked along the Bonneville Shoreline Trail, looking out over Utah Lake.
In over 30 years of living in Provo, Hall has made her memories in nature.
“My family comes to mind,” she said. “My children have spent countless hours here growing up, this was kind of their playground.”
Check out plans below to turn former Salt Lake water park into nature park:
But Hall and her neighbors are now treading carefully.
“We want to make sure we preserve the Slate Canyon amenities that are there,” said Bryan Bayles, a representative for the Splash Summit project. “That’s the bottom line.”
Towards the end of April, they learned of a plan to relocate the aging Splash Summit waterpark near the mouth of Slate Canyon.
“Despite the best efforts, our current location is landlocked and doesn’t allow us to create the experience that our guests are demanding,” Bayles said.
Developers note the details aren’t finalized, but it will likely include hotels, retail and more housing.
“Provo’s great, love tourism for it,” said Jeff Whitlock, another resident who lives near Slate Canyon. “But right now we have this asset that’s benefiting the community, and it’s about who’s benefiting? I’d like the community to keep benefiting.”
The residents say they’re not opposed to growth and development, but Hall feels this sort of space is not the place for it.
“I think there are areas in Provo that are already zoned for a resort and retail and those might be better suited,” said Hall.
She notes this is zoned for preservation and contains critical hillsides.
“A critical hillside has a slope of 30% or more,” Hall said. “To remove this vegetation would cause erosion issues that would affect the communities below.”
The city already has plans to build its own community park here.
So, Hall has started a petition pushing against the water park project which has already gathered 600 signatures.
“I personally spoke to over 100 residents canvassing door-to-door,” she explained.
She says they hope the city follows through on their plans to protect this precious area because they can’t get it back once it’s gone.
“Public land is important to hang on to, not only for us but for future generations,” Whitlock said. “It’s super important.”
The developers presented the idea to community members at a meeting for Provo’s second district. Hall says they plan to move ahead with a formal proposal.
FOX 13 News reached out to representatives from the city, the project and the waterpark about the plans, but have yet to receive a comment.
Provo waterpark owners face pushback from neighbors over expansion plans
Daniel Woodruffhttps://ksltv.com/local-news/provo-waterpark-owners-face-pushback-from-neighbors-over-expansion-plans/773071/
Share BY DANIEL WOODRUFFReporter/Anchor, KSL-TV (NBC) Salt Lake CityPROVO — The owners of a longtime Provo waterpark are touting a plan for expansion as neighbors push back against it.That plan calls for Splash Summit, which has been located on the city’s east side for nearly 40 years, to move further east near Slate Canyon. A large deve...
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Reporter/Anchor, KSL-TV (NBC) Salt Lake City
PROVO — The owners of a longtime Provo waterpark are touting a plan for expansion as neighbors push back against it.
That plan calls for Splash Summit, which has been located on the city’s east side for nearly 40 years, to move further east near Slate Canyon. A large development would be built nearby including a new hotel, retail and housing.
However, the land for the proposed development is currently owned by Provo city, which would need to sell it to the Splash Summit owners first.
Residents are fighting the effort and are urging the city to preserve the area around Slate Canyon and not sell the land.
‘New traditions’
The waterpark at 1330 E. 300 N. in Provo first opened in 1989.
“It has been a tradition for our family. We love this place,” said David Osmond, chief entertainment officer at Splash Summit and son of famous singer Alan Osmond. “My dad even wrote the theme song for the park even when it was Seven Peaks back in the day.”
Now he’s singing a new tune for the park as its owners want to move it just to the east.
“We’re looking at expanding the park to be even bigger, better,” Osmond said.
Specifically, plans call for a new waterpark that blends into the landscape, a hotel that’s built into the hillside, shopping areas, housing and open space.
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“This is really not something that is set in stone. It’s really early stages,” Osmond said. “But there’s a lot of fun ideas to be able to create those outdoor activities and memories and new traditions for families to come and experience.”
This proposal comes as the Winter Olympics are set to return to Utah in 2034.
Neighborhood opposition
But the proposal has prompted neighbors to organize opposition against it.
“I’m not a huge fan,” said Jeff Whitlock, who lives near Slate Canyon and loves it. “This is one of the most wild, natural places in the city.”
He wants the area kept as-is.
“When it comes to beautiful places like natural canyons that are already owned by the public, we should keep them in public hands,” Whitlock said.
Whitlock and other neighbors packed a public meeting last week, voicing nearly unanimous opposition to the proposal from Splash Summit.
“I think it was an overwhelming response from the residents,” said Katherine Hall, who also started a petition against the development. “I think it was very clear to both the developer and the city council and mayor’s office that the residents want this area preserved.”
Hall said the city should instead “honor its promises” to Provo residents by preserving the area around Slate Canyon and eventually building a park there.
Past plans
The owners of Splash Summit have had big plans before. KSL reported last year on their push to buy and develop the land where the state hospital currently sits, near the waterpark. But that hasn’t gone anywhere.
Osmond told KSL the current proposal is separate from that. He also said it would not impact Slate Canyon.
“We love these mountains. We want to make sure they are pristine. We’re not going to infringe on any of that untapped land,” Osmond said. “It’s in proximity of Slate Canyon but not in Slate Canyon.”
The owners of Splash Summit said their proposal also includes preserving the existing trails and improving the public areas of Slate Canyon. They have also insisted that building a ski resort is not part of their current proposal, although it was part of their plans for the state hospital property, according to a document reviewed by KSL last year.
Osmond said Splash Summit would remain open during construction of the new waterpark and surrounding development, but it’s unclear what would happen to the existing property after that.
Ultimately, though, neighbors are pushing the city to not sell the land near Slate Canyon.
“Imagine if people didn’t have the boldness and the vision to build Central Park in New York. Would New York be what New York is today? No, it wouldn’t,” Whitlock said. “Same thing with land like this in Utah.”
Provo city did not respond to a request for comment.
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Small magnitude 3.8 quake hits 19 miles northeast of Provo, Utah, United States after midnight
volcanodiscovery.comhttps://www.volcanodiscovery.com/earthquake/news/270504/Small-magnitude-38-quake-hits-19-miles-northeast-of-Provo-Utah-United-States-after-midnight-.html
A very shallow magnitude 3.8 earthquake was reported after midnight near Provo, Utah County, Utah, USA.According to the United States Geological Survey, the quake hit on Thursday, May 1st, 2025, at 12:11 am local time at a very shallow depth of 3.4 miles. Shallow earthquakes are felt more strongly than deeper ones as they are closer to the surface. The exact magnitude, epicenter, and depth of the quake might be revised within the next few hours or minutes as seismologists review data and refine their calculations, or as other agencies issue ...
A very shallow magnitude 3.8 earthquake was reported after midnight near Provo, Utah County, Utah, USA.According to the United States Geological Survey, the quake hit on Thursday, May 1st, 2025, at 12:11 am local time at a very shallow depth of 3.4 miles. Shallow earthquakes are felt more strongly than deeper ones as they are closer to the surface. The exact magnitude, epicenter, and depth of the quake might be revised within the next few hours or minutes as seismologists review data and refine their calculations, or as other agencies issue their report.A second report was later issued by The Incorporated Research Institutions for Seismology (IRIS), which listed it as a magnitude 3.9 earthquake. A third agency, the European-Mediterranean Seismological Centre (EMSC), reported the same quake at magnitude 3.9.Based on the preliminary seismic data, the quake was probably felt by many people in the area of the epicenter. It should not have caused significant damage, other than objects falling from shelves, broken windows, etc. In Independence (pop. 170) located 3 miles from the epicenter, the quake should have been felt as light shaking.Other towns or cities near the epicenter where the quake might have been felt as very weak shaking include Springville (pop. 32,300) located 18 miles from the epicenter, Provo (pop. 115,300) 19 miles away, Orem (pop. 94,500) 20 miles away, Spanish Fork (pop. 37,900) 22 miles away, Pleasant Grove (pop. 38,100) 23 miles away, American Fork (pop. 28,300) 26 miles away, Lehi (pop. 58,500) 29 miles away, Salt Lake City (pop. 192,700) 43 miles away, and West Valley City (pop. 136,200) 45 miles away.
If you felt it, report it through our site or app right now!
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Earthquake data:
I felt this quake
Date & time: May 1, 2025 12:11 am (GMT -6) local time (1 May 2025 06:11 GMT)Magnitude: 3.8Depth: 5.47 kmEpicenter latitude / longitude: 40.31°N / 111.32°W (Wasatch County, Utah, United States)Primary data source: USGS
Thu, 1 May 2025, 06:16
A magnitude 5.7 earthquake near Honiara, Solomon Islands, was reported only 11 minutes ago by Indonesia's Meteorology, Climatology, and Geophysical Agency, considered the main national agency that monitors seismic activity in this part of the world. The earthquake occurred at a shallow depth of 10. km beneath the epicenter in the afternoon on Thursday, May 1st, 2025, at 5:04 pm local time. The exact magnitude, epicenter, and depth of the quake might be revised within the next few hours or minutes as seismologists review data and refine their calculations, or as other agencies issue their report. ... Read all
Worries precede Provo's proposed three-tier water system
Julia Sandorhttps://www.fox13now.com/news/local-news/northern-utah/worries-precede-provos-proposed-three-tier-water-system
PROVO, Utah — As the Provo City Council mulls a decision on how much water rates should increase and what new tiers will look like, things will certainly be different for people who simply use water inside the home, outside watering their lawns and other excess use.The council is proposing a three-tier system, a change from the current two-tier system that covers the summer and winter. However, a council vote scheduled for this week has been delayed to study the changes further.District four councilmember for Provo, Travi...
PROVO, Utah — As the Provo City Council mulls a decision on how much water rates should increase and what new tiers will look like, things will certainly be different for people who simply use water inside the home, outside watering their lawns and other excess use.
The council is proposing a three-tier system, a change from the current two-tier system that covers the summer and winter. However, a council vote scheduled for this week has been delayed to study the changes further.
District four councilmember for Provo, Travis Hoban, said whatever is decided could impact many people in the community.
“To go from tier one to tier two is a 57% increase. To go from tier two to tier three is a 74% increase," explained Provo council member Travis Hoban. "Contrast that to Provo power or Orem City, the increases are somewhere between 15% to 18%."
Provo resident Vicki Gehring has lived in the same home since 1982 and her property sits on a lot of land.
“There were orchards across the street and orchards behind me, so it was a wonderful place to raise kids,” Gehring said. “And the property came with water rights, so it wasn’t hard to maintain with irrigation water.”
Salt Lake City is considering a big change to water:
Gehring says she used to pay just $25 a year. Now, in the summer, she pays more than $100. With the proposed tier system, that number could increase even more.
“Unless I just let everything die, there’s no way I can avoid going over the penalty that the city has set for how much water I’m allowed to use," she added, "So I don’t know.”
Another Provo resident, Daniel Jenks, is worried about the possible change.
“The cost of living, the cost of groceries, this is just one more thing that I feel is going to hit me hard to negatively affect my life,” Jenks said.
When Jenks looked at this year compared to last, he said he's conserving more water, but believes his medium-size yard would likely take a hit. He said he usually spends about $80 on a water bill during the summer months.
Tiered water rates, sprinkler head bans considered in Utah legislature:
Tiered water rates, sprinkler head bans considered in Utah legislature
“Our water bill gets extremely high in the summertime when we’re watering more," he shared. "We try to combat that with products we put on the ground to save water and help the soil, but inevitably, we have to continue to use water."
When the state legislature passed HB 274, they wanted to address water conservation.
At Utah Water Ways, Executive Director Tage Flint said switching to a different landscape could help with conservation and your water bill.
“A lot of Utahns still don’t realize that over 60% of all the water we use in our household for the whole year is used out in our landscapes in 6 months. So, if you start doing the math on that, that’s where the savings can occur.” Flint added.
Flint says it’s not a change you need to make all at once; instead, start small or look for local incentive programs. He added that with the tiered water system, the homes that are using an excess amount will be charged more, but that money will go to water conservation efforts for the city.
Gehring has had to cut down trees, install drought-resistant grass, and put down added gravel and said it still won’t be enough for her to save money.
“I can’t change the size of my property, so it’s not going to be enough, with the way it is,” Gehring said. “There’s no way I can afford to not go into that higher tier with my water use in the summertime.”
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