Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Bridgeport, CT

You don't have to be an all-A student from University of Bridgeport near Bridgeport to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Bridgeport, CT

The ABC Marketing Services Difference

For over 20 years, our call center company in Bridgeport, CT has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Bridgeport, CT

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Watermark at 3030 Park in Bridgeport, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Bridgeport, CT

Why Hire a Call Center Company in Bridgeport, CT for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Bridgeport, CT can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Bridgeport, CT

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Bridgeport, CT

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Bridgeport, CT

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Bridgeport, CT

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Bridgeport, CT, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Bridgeport, CT

'Heartbreaking': As Education Department cuts $3M to help CT high-need districts, teachers react

Ashley Canto, a teacher at Central High School in Bridgeport, expressed a sense of pride when sharing that she recently graduated from a teacher residency program at Sacred Heart University, called [email protected] program equips undergraduate students with the various skills needed to foster a successful career as a teacher, specializing in working with students in high-need school districts, where ...

Ashley Canto, a teacher at Central High School in Bridgeport, expressed a sense of pride when sharing that she recently graduated from a teacher residency program at Sacred Heart University, called Teachers@Heart.

The program equips undergraduate students with the various skills needed to foster a successful career as a teacher, specializing in working with students in high-need school districts, where teacher retention is low, such as Bridgeport and Stamford.

Canto was disappointed to learn that the U.S. Department of Education recently withdrew more than $3 million in federal funding to the program through the Teacher Quality Partnership Grant.

She called it a “heartbreaking” loss that will largely affect teacher retention and burnout in urban settings.

“Especially in Bridgeport, we have a [substitute teacher] shortage,” Canto said. “People are out, and we have kids going to the cafeteria because we don’t have enough people to cover classrooms.”

The U.S. Department of Education informed the university through a letter in February that the Teachers@Heart program no longer met the goals of the department, according to René Roselle, the program's principal investigator.

Roselle said the letter included mention of recent DEI cutbacks from the Trump Administration.

The revocation in funding comes amid increasing student interest in the Teachers@Heart program.

From Jan. 13 to March 3, at least 125 people expressed interest in the program, according to Roselle. She says this is the highest level of interest in teacher education she has seen in 20 years.

In the program, student residents are introduced to a class of students at the beginning of the academic year, presented as a co-teacher alongside a teacher mentor.

Beginning in January, student residents take over the classroom full-time.

“The residency program prepares you a lot better because you are alongside your mentor teacher on day one in the classroom,” said recent program graduate Matthew Librandi.

“By the time the winter rolls around … you’ve already been in the classroom with the kids, you built relationships that [in] traditional student teaching you don’t get to experience,” Librandi said.

Librandi currently teaches seventh grade at Jettie S. Tisdale Middle School in Bridgeport.

Sacred Heart still has plans to run Teachers@Heart, but without the grant, Roselle said the school can only provide “limited district funded stipends and tuition support, which will make the program unfeasible for most.”

Along with assistance on teacher retention, the Teacher Quality Partnership grant provided tuition benefits and a living stipend, which covers food, housing and other basic expenses for participants.

Librandi and Roselle said these inclusions allow teacher residents to better focus on their career preparation without having to worry about other expenses.

Canto told her students about Teachers@Heart and recommended it to anyone pursuing education in college. After hearing the news of its funding cut, one of Canto’s students asked if the program would be unavailable to her in the future.

“It’s getting people interested in their future, but also, like, you really can’t replace the experience it gives you,” Canto said.

Without this grant, Librandi believes many potential teachers will be deterred from the profession.

“Not having that [support] is going to make teaching less attractive to many people,” he said.

Librandi and Canto agree that it is important to foster young educators into these under-supported environments. Librandi thinks high-need districts are a great place to learn teaching through multifaceted experiences.

Teachers@Heart program was created in 2019 and launched its first student cohort in Bridgeport in 2021. Last year, it expanded to Stamford Public Schools with a program called Para Pioneers.

It addressed high-need areas in Stamford schools such as special education, science and math, adding that the district just started to gain momentum.

Charmaine Tourse-Davis, director of talent, recruitment and retention at Stamford Public Schools, called the cuts to federal funding, “especially disappointing.”

“When you have that kind of a model, I can tell you that it was quite a blow,” Tourse-Davis said.

Since President Donald Trump took office, more than 1,300 U.S. Department of Education workers have been laid off.

“This leaves the department to roughly half of its workforce, which is responsible for enforcing civil rights laws in schools, supplying student loans and grants and tracking student achievement,” according to NPR.

Currently, Teachers@Heart is seeking alternative funders to keep the program alive. The program’s original funder offered a $60,000 challenge grant that matches donations dollar-for-dollar.

Roselle said the grant allotted 20 teaching spots in the program.

Without a funding cut, Teachers@Heart would have assisted 80 new teachers enter the profession in the next five years.

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CT's 2025 Soundside music festival lineup announced: Hozier, The Killers, 'Stranger Things' star

The Killers and Hozier have been tapped to headline this year's Soundside music festival in Bridgeport's Seadside Park. The festival will take place on Saturday, Sept. 27, and Sunday, Sept. 28.The Killers will headline the first night of the festival while Hozier will close out the event on Sunday. Joining The Killers on Saturday are Weezer, Djo (Joe Keery who plays Steve on Netflix's "Stranger Things"), Japanese Breakfast, The...

The Killers and Hozier have been tapped to headline this year's Soundside music festival in Bridgeport's Seadside Park. The festival will take place on Saturday, Sept. 27, and Sunday, Sept. 28.

The Killers will headline the first night of the festival while Hozier will close out the event on Sunday. Joining The Killers on Saturday are Weezer, Djo (Joe Keery who plays Steve on Netflix's "Stranger Things"), Japanese Breakfast, The Last Dinner Party, Inhaler, Rachel Chinouriri, Wild Rivers, Hollow Coves and Dipsea Flower.

In addition to Hozier, Vampire Weekend, The Backseat Lovers, Remi Wolf, Chelsea Cutler, Alex Warren, Gigi Perez, Brenn!, Vundabar and Happy Landing will be performing on Sunday.

This year marks a return to the festival for Hozier, who, like Noah Kahan last year, previously performed at Sound on Sound and is returning to headline the festival.

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This is the fourth year of the festival and its second year operating under the name Soundside after changing its name last year from Sound on Sound. Founders Entertainment, which previously had a major role in organizing Sound on Sound, combined with C3 Presents, an event production company owned by Live Nation. Last year was the first edition of the festival operated by C3 Presents.

Previous artists that have performed at the Bridgeport festival include John Mayer, Red Hot Chili Peppers, Dave Matthews, Stevie Nicks, Zach Bryan, Brandi Carlile, The Lumineers and Jack White. Last year's lineup was shaken up only weeks before it was set to kick off when Foo Fighters announced its exit from the lineup. White and Greta Van Fleet were the replacement acts.

Ticket pricing for Soundside

Tickets for the Soundside music festival are available through an SMS pre-sale that takes place on Thursday, April 3 from 10-11 a.m. Citi card members can also take advantage of a pre-sale, which is available now. Ticket prices will increase when remaining tickets go on sale to the general public at 11 a.m.

Available ticket tiers this year are both one and two-day general admission (GA), GA+, VIP and Bleacher tickets. Bleacher tickets are new for 2025 and give those ticket holders access to new "bucket seating with prime views of the main stage." This area is first-come, first-serve, according to a news release.

Prices are as follows:

Single-day GA: $165

Single-day GA+: $325

Single-day Bleacher: $399

Single-day VIP: $449

Two-day GA: $249

Two-day GA+: $549

Two-day Bleacher: $699

Two-day VIP: $799

Parking: Starts at $59. Parking is available in Seaside Park (West Parking), the Remington shaver site (East Parking) and Hartford Healthcare Amphitheater (North Parking). ADA parking is also available.

Layaway plans are available for $25 down.

Bridgeport residents are eligible for a 15% discount on their passes. Military, first responders, medical services and educators are eligible for $10 off on two-day GA Tickets and $5 on one-day GA passes through Soundside's partnership with GOVX. Students and recent graduates can also save $10 off on two-day GA Tickets and $5 on one-day GA passes.

March 31, 2025

Soundside music festival announces 2025 dates in Bridgeport

The Soundside music festival has announced its return to Bridgeport this fall. The event will run Saturday, Sept. 27 and Sunday, Sept. 28, the festival announced on Thursday.Taking over Seaside Park the last weekend in September, this is the festival’s fourth iteration since launching in 2022. Initially put on as the Sound on Sound music festival, the festival ...

The Soundside music festival has announced its return to Bridgeport this fall. The event will run Saturday, Sept. 27 and Sunday, Sept. 28, the festival announced on Thursday.

Taking over Seaside Park the last weekend in September, this is the festival’s fourth iteration since launching in 2022. Initially put on as the Sound on Sound music festival, the festival changed its name to Soundside last year following a change in leadership.

Over its past three years, the festival has featured the likes of John Mayer, Red Hot Chili Peppers, Dave Matthews, Stevie Nicks and The Lumineers. Last year’s headliners were Noah Kahan, who returned after performing at the first Sound on Sound, and Jack White and Greta Van Fleet, who were tapped to co-headline the Sunday following a cancellation from the Foo Fighters.

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The festival teased that its 2025 lineup and ticketing information will be released on Monday, March 31.

Last year’s festivities broke the festival's attendance record with 57,000 music fans descending on the city of Bridgeport.

March 27, 2025

Tay Tay Dance Party featuring: DJ Swiftie

This post was contributed by a community member. The views expressed here are the author's own.Bridgeport|Local EventThe Klein, NeighborThu, Apr 3, 2025 at 7:00 PMThe Klein Memorial Auditorium, 910 Fairfield Ave, Bridgeport, CT, 06605...

This post was contributed by a community member. The views expressed here are the author's own.

Bridgeport|Local Event

The Klein, Neighbor

Thu, Apr 3, 2025 at 7:00 PM
The Klein Memorial Auditorium, 910 Fairfield Ave, Bridgeport, CT, 06605
More info here

The #1 Taylor Swift DJ in the country!

This is a great opportunity to meet other Taylor Swift fans & likeminded people and enjoy the incredible catalog of music she has created.

Known for creating an electric atmosphere, DJ Swiftie’s sets are a celebration of Taylor Swift's iconic tracks, from chart-topping anthems to deep cuts and fan favorites.

$25 in advance / $30 day of show / $50 VIP (includes early entry, 1 foam glow wand & 1 signed show poster)

Tickets at theklein.org

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Apr5

CT Innovation and Industry: Sikorsky Aircraft with Art Gottlieb

Saturday, 1:00 pmBridgeport, CT

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Apr5

The Founders' Gala

Saturday, 6:00 pmFairfield, CT

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Apr6

SHARE: Senior Health And Resource Expo

Sunday, 10:00 amBridgeport, CT

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Taste of Fairfield

Sunday, 12:00 pmFairfield, CT

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Apr6

Unquowa School Spring Open House

Sunday, 1:00 pmFairfield, CT

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Apr6

“Let’s Reimagine the Possibilities of Midlife”

Sunday, 4:30 pmFairfield, CT

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Apr7

THRIVE YEAR ONE! Featuring Dr. James Geisler. Free event!

Monday, 7:00 pmTrumbull, CT

Future Leaders: Bridgeport Students Fly In Plane They Helped Build

Patch and T-Mobile are teaming up to celebrate future leaders in Connecticut.Alfred Branch, Patch StaffBRIDGEPORT, CT — Students from Bassick High School’s Tango Flight program took to the skies last summer in a two-seat plane they spent nearly three years constructing, marking a milestone for the aviation education initiative.Patch and T-Mobile...

Patch and T-Mobile are teaming up to celebrate future leaders in Connecticut.

Alfred Branch, Patch Staff

BRIDGEPORT, CT — Students from Bassick High School’s Tango Flight program took to the skies last summer in a two-seat plane they spent nearly three years constructing, marking a milestone for the aviation education initiative.

Patch and T-Mobile are teaming up to showcase future leaders in Connecticut and across the nation.

The flights took place at Three Wing Aviation, based at Sikorsky Memorial Airport, where students, accompanied by family, mentors, and school officials, watched as the aircraft completed its flights. Representatives from Bridgeport Public Schools were also present for the occasion.

Each student received an opportunity to ride in the plane, a Van's RV-12, which was built from a kit.

Tiany Perez, a 2023 graduate who participated in the program, was among those who helped build the aircraft. Inspired by her experience, she pursued a job at Three Wing Aviation working on the line crew.

Find out what's happening in Bridgeportfor free with the latest updates from Patch.

“Growing up, I didn’t think this was an opportunity that was possible for me,” Perez said. “When I started working at Three Wing, that’s when the aviation world really opened up for me. This is the life I want to live.”

Steve Blume, an auto shop teacher who guided students through the program, emphasized the career benefits of the experience.

“When they finish the program, the students get certified in sheet metal, riveting, drilling—all the skills they learned when building this plane,” Blume said. “And they can get hired right away with those certificates.”

The Tango Flight program at Bassick High School was established by Aaron Hollander, CEO of First Aviation Services Inc. Hollander piloted the aircraft for its flight, guiding students on a route within a 10-mile radius of the airport and along the Long Island Sound.

“I’ve had a love of aviation for my whole life, and I just felt it was a great way to expose the students,” Hollander said. He discovered the Tango Flight program when it was being implemented at select schools, primarily magnet and STEM-focused institutions. He later worked with the governor’s office and Bridgeport Board of Education to bring the program to Bassick, making it the first Tango Flight initiative at an inner-city school.

The program provides students with the materials, tools, and guidance necessary to construct an operational aircraft. Three Wing Aviation assisted throughout the process, including performing final inspections to ensure the plane met Federal Aviation Administration regulations.

“For me, it doesn’t matter if the students go into aviation,” Hollander said. “Regardless of what they do, if they can get the exposure and think beyond the borders of Bridgeport, that was my goal.”

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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