Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Pomona, CA

You don't have to be an all-A student from California State Polytechnic University, Pomona near Pomona to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Pomona, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Pomona, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Pomona, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Pacifica Senior Living Hillsborough in Pomona, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Pomona, CA

Why Hire a Call Center Company in Pomona, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Pomona, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Pomona, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

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Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Pomona, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Pomona, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Pomona, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Pomona, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Pomona, CA

The Cathedral cements Pomona’s place in the music world

It was date night for Ricardo Rico and his two daughters. One of them vibed to the preshow music as Rico carried his youngest in his arms. The family of three drove in from Montebello to see their favorite artist headlining the inaugural show at Pomona’s new venue.On March 7, the Cathedral opened its doors to the community for the first time with a free concert. The venue’s first closing set belonged to a native of the city, Alejandro Aranda, also known as scarypoolparty. The hometown hero rose to fame after conquering the...

It was date night for Ricardo Rico and his two daughters. One of them vibed to the preshow music as Rico carried his youngest in his arms. The family of three drove in from Montebello to see their favorite artist headlining the inaugural show at Pomona’s new venue.

On March 7, the Cathedral opened its doors to the community for the first time with a free concert. The venue’s first closing set belonged to a native of the city, Alejandro Aranda, also known as scarypoolparty. The hometown hero rose to fame after conquering the hearts of America with his guitar skills and coming in as runner-up of “American Idol’s” 17th season.

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1. Members of the audience interact during a concert. 2. Ramona singer Jesus Guerrero performs in the middle of the audience. 3. Members of the audience react during a concert at the Cathedral.

Aranda’s high-energy performance — full of hard riffs, melodic vocals and electric lighting — helped solidify Pomona’s presence in the music world.

Along with the Haven, the Glasshouse and the Fox Theater, the Cathedral is now downtown Pomona’s fourth music venue within a three-block radius. Its inclusion cements the L.A. County suburb as a music destination with stages big enough to host the world’s most famous acts.

Ray Adamyk, president and CEO of the Cathedral, captured the aesthetics of Pomona’s art scene and personified it within the architecture of the venue. Rounded color-stained windows, midcentury chandeliers and a huge LED screen come together to create a space where the Inland Empire can share the religious experience of seeing favorite artists perform.

“[Pomona’s] definitely a destination for music and the arts,” Adamyk said. “You have one of the oldest art colonies around….”

The Cathedral is located inside the Union on Garey, a newly remodeled building that was previously home to the YMCA in Pomona. The Georgian Revival-style building served men, women and children in the community from 1922 through 2012 when it closed its doors, according to SoCal Landmarks.

“[That building] is [one of] the national historic landmarks ... in America,” Adamyk said. “I just looked at it and it was dilapidated. Nobody had been in there for 13 years.”

Adamyk’s company, Spectra Co., wielded its skill in restoring and preserving historical buildings to revive the Union on Garey building, which now is home to local businesses including the Pawnshop Skate Co., Next Level Cuts Barbershop, Good to Go Cafe and the Cathedral.

The Union on Garey continues the legacy of the YMCA, even with a completely new look. Galo Galvan, the Cathedral’s manager, made sure to let the community know it is here to serve them when he shouted, “This is your cathedral” right before Aranda went onstage.

“Pomona is really close to me,” Galvan said. “The Glasshouse, the music scene is where my heart is.”

Galvan doesn’t see the Cathedral as a competitor to the other local venues. His goal is to create a sense of synergy with the Glasshouse and the Fox Theater. He wants to show the other venues that the Cathedral can serve any band they want to bring to Pomona.

As the venue’s booking manager, Galvan envisions the Cathedral as an incubator for artists. “This is a platform for them,” Galvan said. “Somebody that loves music, that wants to get involved, let’s build those brands.”

Galvan has opened the door for collaboration with the other venues; he previously worked at the Fox Theater and is friends with the owners of the Glasshouse. He hopes the Cathedral can serve as an alternative for artists who may not sell enough tickets to fill the Fox, or for artists who have outsold the smaller venues.

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1. (Etienne Laurent / For The Times)

“[The owner of the Glasshouse] actually built that stage for me,” Galvan said, as he pointed toward the main stage in the Cathedral. “That kind of exemplifies the relationship we have and kind of sets a tone, you know? He’s here to help. I’m grateful.”

The Cathedral will be busy with music shows Thursday through Sunday, according to Galvan. His concern is how they will stay active during the down time.

Movie night at the Cathedral, perhaps. Open mics hosted by Pomona’s poet laureate, maybe. Galvan and the crew at the Cathedral are open to anything.

“Our staff is pretty creative that way,” Galvan said.

The inaugural show took place on a rainy Friday night, too cold for people to come out. Yet Pomona and the surrounding cities came out to support a homegrown musician.

Aranda put Pomona on the map with his success on “American Idol.” Now, the city is doing the same for its thriving music scene.

For more information on upcoming shows, visit the Cathedral’s website.

Twilight Car Cruise Nights | Monthly | Pomona, CA

Twilight Car Cruise Nights are rolling!The world-famous Pomona Fairplex is the location, benefitting the NHRA Motorsports Museum!These monthly gatherings of car guys and gals in Southern California are free to spectators. And a $5 fee for participating cars. Plus that fee enters you into the 50/50 drawing. Nice!Family-friendly these car cruises are designed to support and keep hot rodding alive and well. Open to all cars that are 1989 and older.Get out there for the fun. The camaraderie. And to su...

Twilight Car Cruise Nights are rolling!

The world-famous Pomona Fairplex is the location, benefitting the NHRA Motorsports Museum!

These monthly gatherings of car guys and gals in Southern California are free to spectators. And a $5 fee for participating cars. Plus that fee enters you into the 50/50 drawing. Nice!

Family-friendly these car cruises are designed to support and keep hot rodding alive and well. Open to all cars that are 1989 and older.

Get out there for the fun. The camaraderie. And to support the community for generations to come!

Twilight Car Cruise Nights – Los Angeles County, California

Dates: First Wednesdays Monthly Location: Pomona Fairplex, 1101 W. McKinley Avenue, Pomona, California 91768 Starts: 5 PM Ends: 8 PM Vehicle Registration: HERE

*Please note: iDriveSoCal is not hosting this car show. To learn more about the Twilight Car Cruise Night car meets contact the NHRA Museum HERE . Including details about attending and displaying your car. Also about becoming a car meet vendor or sponsor.

Additionally, for more of the best Southern California automotive events click HERE .

First-timer? Review our Ultimate Guide to Cars And Coffee events and roll like a pro!

And, ever wonder how cars and coffee events got started? Check out this podcast on The History Of Cars And Coffee !

Have a car show, automotive event or car meet you think we should post? Automotive event? Submit HERE .

Never miss another cool SoCal Car Show! Sign up for our newsletter HERE .

Upcoming Dates

Twilight Car Cruise Nights are rolling!

The world-famous Pomona Fairplex is the location, benefitting the NHRA Motorsports Museum!

These monthly gatherings of car guys and gals in Southern California are free to spectators. And a $5 fee for participating cars. Plus that fee enters you into the 50/50 drawing. Nice!

Family-friendly these car cruises are designed to support and keep hot rodding alive and well. Open to all cars that are 1989 and older.

Get out there for the fun. The camaraderie. And to support the community for generations to come!

Twilight Car Cruise Nights – Los Angeles County, California

Dates: First Wednesdays Monthly Location: Pomona Fairplex, 1101 W. McKinley Avenue, Pomona, California 91768 Starts: 5 PM Ends: 8 PM Vehicle Registration: HERE

*Please note: iDriveSoCal is not hosting this car show. To learn more about the Twilight Car Cruise Night car meets contact the NHRA Museum HERE . Including details about attending and displaying your car. Also about becoming a car meet vendor or sponsor.

Additionally, for more of the best Southern California automotive events click HERE .

First-timer? Review our Ultimate Guide to Cars And Coffee events and roll like a pro!

And, ever wonder how cars and coffee events got started? Check out this podcast on The History Of Cars And Coffee !

Have a car show, automotive event or car meet you think we should post? Automotive event? Submit HERE .

Never miss another cool SoCal Car Show! Sign up for our newsletter HERE .

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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ABC Marketing Outbound Sales Pomona, CA