Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Rochester, MN

You don't have to be an all-A student from University of Minnesota Rochester near Rochester to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Rochester, MN

The ABC Marketing Services Difference

For over 20 years, our call center company in Rochester, MN has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Rochester, MN

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Shorewood Senior Campus in Rochester, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Rochester, MN

Why Hire a Call Center Company in Rochester, MN for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Rochester, MN can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Rochester, MN

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Rochester, MN

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Rochester, MN

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Rochester, MN

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Rochester, MN, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Rochester, MN

New Place Opening Soon at The Avalon in Rochester, MN!

Exciting news just hit the Rochester landscape! An iconic spot that has been under construction is almost ready for visitors.The past 365+ days, I've been driving by a historic building in Rochester known as "The Avalon" and anxiously waiting for construction to be done. If you missed it, over a year ago, it was ...

Exciting news just hit the Rochester landscape! An iconic spot that has been under construction is almost ready for visitors.

The past 365+ days, I've been driving by a historic building in Rochester known as "The Avalon" and anxiously waiting for construction to be done. If you missed it, over a year ago, it was announced that this spot at 301 N. Broadway Avenue was turning into "the swankiest venue this city has seen".

READ MORE: Here's What Is Going In The Old Chez Bojji Restaurant in Rochester

Back in December 2023, The Tap House West End announced to the world that they were bringing the 1920s back to the Med City.

They say patience is a virtue....Christmas came early for us- Last week we became the property owners to 301 N Broadway Ave. The gorgeous, historic brick building known in town as The Avalon. Built in 1919, we plan on "leaning into" that era.While second and third floor plans are are still unfolding (we will have some exciting news to share down the road) what we do know is the main level will be the swankiest venue this city has seen.Welcome to: The Social at the Avalon! - The Tap House West End Facebook Page

READ MORE: Avalon Hotel in Rochester, Minnesota Listed in the National Register of Historic Places

Just a LITTLE excited to make this announcement!! It’s been a long time coming, but we are finally ready to book events! There is so much history and love tied to this building and we are so proud of what this space has become. We are now ready to share it with you!

Our space can accommodate groups of any size up to 150ppl. We will have menus available, bar service or simply space rental. We want to be welcoming to all types of events - weddings, business meetings, corporate events, networking events, workshops, holiday parties, showers, reunions, rehearsal dinners - any type of event possible! We are classy but comfortable with an 1920 historical vibe! All Flappers, Gangsters and Bootleggers allowed, snitches prohibited and MOST shenanigans approved! You are sure to have a ROARING good time!!

Learn more about The Social at The Avalon, the history, and how to rent this space - The Social at The Avalon website.

Historic Business Closing Location After 70+ Years in Rochester, MN

A legendary business that has been part of the Rochester, Minnesota, landscape for over 70+ years is making a huge change. Part of that change includes closing its storefront in the downtown area.READ MORE: 10+ Minnesota Stores Closing in 2025Back in 1946, a store opened up in R...

A legendary business that has been part of the Rochester, Minnesota, landscape for over 70+ years is making a huge change. Part of that change includes closing its storefront in the downtown area.

READ MORE: 10+ Minnesota Stores Closing in 2025

Back in 1946, a store opened up in Rochester at 411 2nd Ave. NW by the Stoppel brothers, Rymond, Fabian, and Erwin. The store name was called Stoppel Feed & Seed and typical farm-related items could be purchased there. Eventually, pet food, pet supplies, lawn and garden items, and supplies for water softeners were also added to the shelves. Customers relied on this store for 28 years until the Stoppels retired in 1974.

In 1974, John Collins purchased the store and it was rebranded to Collins Feed & Seed Center. In 1989, Randy Collins, son of John Collins, took over the well-loved location.

In February 2020, it was announced on KROC News that Jon and Stacie Zimmerman purchased the property with the goal of continuing to sell birdseed and animal food.

Today, the property is once again looking for a new tenant. This time, though, it doesn't appear that the business is for sale.

READ MORE: Another Minnesota Restaurant Just Announced It Is Closing

According to Market Update, Jon Zimmerman indicated that their retail store is evolving. They are moving away from pet food and transitioning into a specialized wild bird feeding service called "We Feed Birds". Because of this change, it also means that the storefront at 411 2nd Ave NW will be closing in 2025. That date has not been announced yet.

Several individuals on social media have asked about the birdseed blends that have become famous throughout the years, which Randy Collins was known for. Thankfully, these products will remain and will be available through a convenient delivery service through We Feed Birds.

Right now, there isn't a new tenant for the Collins Feed & Seed location. However, it is available for lease. If you've been looking to open up a business in the Med City area, this spot offers warehouse space, retail area, and even a loading dock. Learn more about the property at the Realty Growth Incorporated website.

What’s Going in the Old Chuck E Cheese in Rochester, MN?

If you've been over by Trader Joe's in Rochester, Minnesota you've probably noticed a bit of construction going on. It's happening at the former Chuck E Cheese location, but what's going in there?Our Chuck E Cheese location closed back in 2020. Ever since, it's sat empty. Until now...

If you've been over by Trader Joe's in Rochester, Minnesota you've probably noticed a bit of construction going on. It's happening at the former Chuck E Cheese location, but what's going in there?

Our Chuck E Cheese location closed back in 2020. Ever since, it's sat empty. Until now, apparently!

ALSO READ: Valleyfair Introduces New and Very Minnesotan Event

Plenty of great ideas were tossed around for what should go in the old Chuck E Cheese. My favorite was Dave and Buster's. I've only ever been to Dave and Buster's once but honestly, it's like a more whole-family-inclusive Chuck E Cheese. There are things the kids will love doing still but there are also things the adults would love doing.

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But Dave and Buster's is not what's going in that spot, sadly. It's not an entertainment business at all, actually. However, it is a store that, if this is true, I'm very excited to see come to Rochester.

There was speculation on the Rochester Reddit about what's going in there, but apparently, based on permits, we're getting a Sierra Trading Post!

Sierra is a branch of the TJMaxx companies, so if you're a fan of TJMaxx, Marshall's, Home Goods, or all three, Sierra is the place for you.

Sierra sells new items but at a cheaper price like all of its sister stores, except Sierra sells outdoor items and clothing.

When I stopped by the location I saw no signs or any indication that that's what's being put there so right now I suppose we could call it a rumor, but if permits have been filed for a Sierra, I'd say it's pretty certain that it's on the way, we just don't know when it'll open yet.

Happy Birthday! Gigantic List of Fantastic Freebies in Minnesota

I just had a birthday...and no, I am not telling you how old I am. I can officially say that I was around when Google and Facebook was invented. I even remember trying to go for a run when I was a teenager with my giant, yellow Walkman strapped to my arm. That was practically like adding a weight to my workout.I'm like about ...

I just had a birthday...and no, I am not telling you how old I am. I can officially say that I was around when Google and Facebook was invented. I even remember trying to go for a run when I was a teenager with my giant, yellow Walkman strapped to my arm. That was practically like adding a weight to my workout.

I'm like about 47% of people when it comes to birthdays - the day has always just been "meh". But a few years ago, someone surprised me. I walked into a room and it was full of decorations that caught me by complete surprise! That was the moment I decided to just think of my day of arriving in this world as an adventure...an adventure of freebies!

READ MORE: Popular Foods From Our Childhood No One In Minnesota Wants To Eat Now

My hunt for free stuff on my birthday led me to a bunch of fun surprises!

My alma mater, Iowa State University, sent me a special birthday greeting. My financial planner and Delta Air Lines sent me a birthday wish. And, I found a few freebies you can enjoy too throughout Minnesota.

My goal is to make it around the sun for another birthday (fingers crossed) and I know that there are more birthday deals out there...so please, tell me what I missed! I want to go snag those on my next big day. Send me a note to my Facebook page - Jessica On The Radio - if you know a birthday freebie that should be on this list.

READ MORE: 50 Famous Stores That Closed Throughout The Years in Minnesota

To all who celebrated (and to all the places that helped me celebrate my big day today!), thank you. I loved all the "Happy Birthday" messages on my Facebook and Instagram page and really appreciated it.

In case you are wanting to maximize this life of yours, there are a few places where people seem to live the longest. I've got the top spots for you below...just keep scrolling to see it.

Brand New Coffee Shop Now Open in Rochester, Minnesota!

If coffee is an essential part of your day, there is a brand new coffee shop in Rochester, Minnesota that recently opened that you need to add to your "must try" list.An area in Southeast Minnesota that was pretty void of any coffee shops for a while had a boom of activity the past few years.In a short amount of time, the area near Planet Fitness in ...

If coffee is an essential part of your day, there is a brand new coffee shop in Rochester, Minnesota that recently opened that you need to add to your "must try" list.

An area in Southeast Minnesota that was pretty void of any coffee shops for a while had a boom of activity the past few years.

In a short amount of time, the area near Planet Fitness in Rochester saw three new coffee shops pop up.

Coffee Shop #1 - Due North Coffee Co. opened up a custom ice shack in the parking lot of Air Insanity. Just over a year ago, it appeared that this location closed for good.

READ MORE: Looks Like Rochester Is Down Another Coffee Shop

Coffee Shop #2 - Caribou Cabin opened in the same parking lot as Cub Foods and Planet Fitness.

Coffee Shop #3 - Bad Ass Coffee opened at 1529 Highway 14 East, Suite #100 in May 2022. Sadly, it closed in August 2024.

READ MORE: One of Rochester's Newest Coffee Shops Is Now Closed

Thanks to a new shop that has opened in the old Bad Ass Coffee shop, it is getting pretty active again.

I should have noticed that this spot opened up this month since my gym is across the street but...I haven't gone to the gym...in a bit. ???? But my gym bag is in my car and I'll be heading there tomorrow. After I get my workout on, I'll be stopping by the new coffee shop in the area.

Qamaria Yemeni Coffee Co. is now open in the old Bad Ass Coffee location at 1529 Highway 14 East, Suite #100.

This coffee company is more than just quality coffee.

Minnesotans love coffee. In fact, our consumption of the caffeinated beverage is almost as high as the coffee addicts in areas like Washington state. And when coffee lovers hear that a new spot is in time, we rush to try the new cups of java.

I've heard a bunch of people talking about a few things on the menu, and if you visit, it sounds like you'll need to splurge at least once and get the Dubai Chocolate Strawberry Cup. It's $15.00 but everyone I've talked to says it is well worth the cash.

Prices for other drinks look pretty similar to the other coffee shops in town. If you are curious, you can check out the full menu here.

There are a total of four Qamaria Yemeni Coffee Co. spots in the Land of 10,000 Lakes. Besides the Rochester storefront, you can find the tasty coffee and treats from Qamaria at these other three spots:

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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