Call Center Company in San Antonio, TX
You don't have to be an all-A student from University of the Incarnate Word near San Antonio to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in San Antonio, TX
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in San Antonio, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Adante Assisted Living Memory Care in San Antonio, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in San Antonio, TX for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in San Antonio, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in San Antonio, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in San Antonio, TX
$3M snagged by San Antonio resident on Texas Lottery scratch ticket
Melanie Love Salazarhttps://www.mysanantonio.com/news/local/article/lotto-texas-20338970.php
One of San Antonio's own just became a multimillionaire overnight, and its all thanks to a Central Texas retailer. According to a recent news release from the Texas Lottery Commission, a lucky player from the 210 snagged the winning scratch ticket of the popular game, "500X Loteria Spectacular."The patron purchased the jackpot-bearing card from an AR Novelties & Service #6, located at ...
One of San Antonio's own just became a multimillionaire overnight, and its all thanks to a Central Texas retailer. According to a recent news release from the Texas Lottery Commission, a lucky player from the 210 snagged the winning scratch ticket of the popular game, "500X Loteria Spectacular."
The patron purchased the jackpot-bearing card from an AR Novelties & Service #6, located at 6103 Pecan Valley Drive, according to the news release. Its address places it within the iconic La Fiesta Supermarket, which offers a range of produce, Mexican cuisine and household items.
While the winner opted to keep their identity a secret, the Texas Lottery website reports they claimed their earnings on Friday, May 16. So, if your buddy took you out to a ritzy dinner that weekend, it may be a good time to check on how lucky their month's been so far.
Playing the game "500X Loteria Spectacular" doesn't come without a high price. A customer must pay $50 for the ticket for a chance to win anywhere from $50 to $3 million in prizes. While we can carry high hopes, the comission urges folks to play responsibly. The odds of winning any prize in the game are one in three, including for break-even prizes.
To win, a customer must reveal matching symbols in the bonus area of the card. In that section, they can win $100, $200, $500, or $1000. Players can also scratch the caller's card to reveal 27 symbols and check if they match any items on their playboard. If they reveal a complete row, column, or diagonal line, they win the award for that line, the company's website states.
Another section of the ticket also offers customers a chance to multiply their prize by two, five, 10, 50, or 500. They must reveal two matching symbols in the same multiplier box to be eligible, the company website states.
The San Antonian is the second person to win the $3 million top prize awarded in this scratch-off game. "500X Loteria Spectacular"offers four top prizes worth this amount and more than $309.5 million in total prizes.
The announcement comes the same month a Grapevine resident secured a $1 million prize from the scratch ticket game "X." Other games offered via the Texas Lottery include the Powerball, Mega Millions, Lotto Texas and Texas Two Step.
H-E-B plans $13M remodel, expansion into Central Texas shop
Cristela Joneshttps://www.mysanantonio.com/business/article/heb-austin-remodel-expansion-20336582.php
Several neighborhood H-E-Bs are getting a whole new look in Central Texas. In 2024, H-E-B started setting plans for new stores and upgrades to existing stores within the Austin area. Now, the San Antonio-based grocer is adding another store from the region to its renovations list.The H-E-B at 7112 Ed Bluestein Blvd., Suite 125, Austin, TX 78723, is getting a $13 million remodel and expansion, ...
Several neighborhood H-E-Bs are getting a whole new look in Central Texas. In 2024, H-E-B started setting plans for new stores and upgrades to existing stores within the Austin area. Now, the San Antonio-based grocer is adding another store from the region to its renovations list.
The H-E-B at 7112 Ed Bluestein Blvd., Suite 125, Austin, TX 78723, is getting a $13 million remodel and expansion, according to a Texas Department of Licensing and Regulation filing. This comes as H-E-B continues to make progress this year on its latest Austin-area developments, two of which were delayed until 2026.
The filing labels the new project name as, "HEB Austin 13 Remodel & Expansion." The expansion will bring the H-E-B Bluestein store to 52,487 square feet, according to the TDLR. MySA has reached out to H-E-B for more details on the remodel.
Construction on the project is expected to begin in March 2026 and be completed by February 2027, according to the TDLR. The H-E-B at Ed Bluestein is located in the University Hills neighborhood slightly north of downtown Austin, right off the U.S. Highway 183 Toll in the Springdale Shopping Center.
Other Austin-area H-E-B stores have received or are in the process of receiving major renovations including Bastrop, Georgetown and Round Rock. H-E-B's $17.5 million Hancock store remodel was pushed back to mid fall 2025 and its $28 million Kyle expansion, initially planned for November 2025, is now expected to be finished by 2026.
Find it: 7112 Ed Bluestein Blvd., Suite 125, Austin, TX 78723
Pokeworks announces ten-unit deal in San Antonio, Texas
Verdict Food Servicehttps://www.verdictfoodservice.com/news/pokeworks-ten-unit-deal-san-antonio-texas/
Fast-casual poke brand Pokeworks has announced a ten-unit franchise deal in the city of San Antonio, Texas, and the sell-out of available franchise territories in Houston.Poke is a traditional dish from Hawaii made with diced raw fish, typically tuna, marinated in a sauce and served in a bowl. It is often served over rice or with other toppings.Agustin Guzman, an experienced entrepreneur and former Olympic swimmer, is set to develop the greater San Antonio market and the Rio Grande Valley.Guzman operates Pokeworks’...
Fast-casual poke brand Pokeworks has announced a ten-unit franchise deal in the city of San Antonio, Texas, and the sell-out of available franchise territories in Houston.
Poke is a traditional dish from Hawaii made with diced raw fish, typically tuna, marinated in a sauce and served in a bowl. It is often served over rice or with other toppings.
Agustin Guzman, an experienced entrepreneur and former Olympic swimmer, is set to develop the greater San Antonio market and the Rio Grande Valley.
Guzman operates Pokeworks’ McAllen location, is opening a second in Mission, Texas, and is committed to opening ten stores within two years. His extensive experience across various industries and belief in Pokeworks’ performance and potential fuel this planned expansion.
“I’ve experienced success across varying industries, but what sets Pokeworks apart is their momentum – it’s a high-performing brand that’s constantly improving, innovating and growing,” stated Guzman. “The brand’s alignment with my values, alongside their strong unit economics and continued expansion, makes the decision to expand into San Antonio a clear one.”
The brand’s strategic growth is also evident in Houston, where all available franchise territories have been claimed.
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The city’s strong market performance and franchisees’ continued investment underscore the brand’s ability to succeed in competitive environments.
Pokeworks co-founder and chief development officer Peter Yang expressed pride in the brand’s Texas achievements. “Texas has always remained a key market for our growth plans, and selling out its largest city while locking in a major development deal in San Antonio is an incredible accomplishment,” he said.
“This is a true testament to our incredible franchisees, and a reflection of our continued commitment to support those in our franchise network and help them continue to grow and build within the brand. Seeing our recent performance, we look forward to seeing mirrored growth in other key Texas markets and across the nation.”
The restaurant chain achieved 11% same-store sales growth in March 2025.
Founded in 2015, Pokeworks offers a range of flavours of Hawaiian poke. With a focus on customisable and healthy options, including vegan and gluten-free, the brand caters to diverse dietary needs and offers convenience for guests on the move.
Pokeworks operates 72 locations across 20 US states, Taiwan and Canada.
Texas measles outbreak adds four cases, including first near San Antonio
Evan MacDonaldhttps://www.houstonchronicle.com/health/article/texas-measles-outbreak-update-20336991.php
The Texas measles outbreak increased by four cases on Tuesday, including the first in the San Antonio area, according to health officials.The Texas Department of State Health Services has now reported 722 cases connected to the outbreak that is cente...
The Texas measles outbreak increased by four cases on Tuesday, including the first in the San Antonio area, according to health officials.
The Texas Department of State Health Services has now reported 722 cases connected to the outbreak that is centered in the South Plains region. Roughly two-thirds of cases have been in children and teens. More than 95% have been in individuals who have not received the measles, mumps and rubella vaccine, or whose vaccination status is unknown.
The four new cases reported on Tuesday include the first in Atascosa County, located just south of San Antonio. It’s also the first infection reported in South Texas.
READ MORE: Everything you need to know about Texas' measles outbreak
So far, 92 people have needed hospitalization for treatment amid the outbreak, according to the DSHS. Two children, an 8-year-old girl and a 6-year-old girl, died after contracting the virus.
The outbreak is the largest in the United States in at least 25 years, but Texas has been reporting fewer infections in recent weeks. Experts said they are cautiously optimistic the outbreak is subsiding, but that the state must stay vigilant to prevent a resurgence.
What the data shows
Health officials reported two new cases in El Paso County, which has reported a total of 54 infections associated with the outbreak. Lubbock County reported one new case, and has now reported 53 in total.
Gaines County did not report any new cases. The county has reported 406 cases in total, more than 56% of all infections associated with the outbreak.
The DSHS said there is ongoing measles transmission in seven counties: Cochran, Dawson, Gaines, Lamar, Lubbock, Terry and Yoakum.
DATA DEEP DIVE: Tracking Texas' largest measles outbreak in 30 years: Cases, vaccine exemption rates and more
Of the 722 cases in Texas, 213 have been in children younger than 5 years old and 272 have been in children and teens between 5 and 17, according to the DSHS.
The DSHS estimated that fewer than 10 measles cases — about 1% of the statewide total — are actively infectious. Measles is contagious up to four days before a rash appears and up to four days after it’s gone.
What to know about measles
Measles is a highly contagious respiratory illness that is spread through coughing and sneezing. Up to nine in 10 people exposed to the virus will become sick if they are not protected, according to the U.S. Centers for Disease Control and Prevention.
The MMR vaccine offers the best protection against an infection, with one dose being 93% effective and two doses being 97% effective.
Symptoms include a high fever, cough, runny nose, red and watery eyes, and a rash that begins on the face before spreading down the body. Most cases are mild, but the virus can cause complications such as pneumonia or brain inflammation, particularly in children younger than 5 years old, according to the CDC.
May 20, 2025
Health Reporter
Latest on the 250K gallons of water lost in Texas Hill Country
Mia Valdezhttps://www.mysanantonio.com/news/local/article/comfort-water-crisis-update-20336675.php
Texas Hill Country residents are still recovering from a major water loss that began Sunday night when crews discovered a main break.Keith Marquart, general manager of the Kendall County Water Control & Improvement District 1, informed MySA that customers in Comfort, Texas, lost approximat...
Texas Hill Country residents are still recovering from a major water loss that began Sunday night when crews discovered a main break.
Keith Marquart, general manager of the Kendall County Water Control & Improvement District 1, informed MySA that customers in Comfort, Texas, lost approximately 250,000 gallons of water, which is nearly 70 percent of their normal daily consumption of 370,000 gallons. The district will not determine if it exceeded its permit with its regulatory body, the Cow Creek Groundwater Conservation District, until the end of the month.
As of Tuesday morning, the water system is back online, but some users reported sediment in their water and low water pressure while crews worked to make critical repairs on Monday.
Comfort ISD high school students were released from school early Monday after administrators were informed that the water district needed to make repairs in the area. The campus experienced a loss of water pressure and released students at 10:30 a.m. for the "safety and well-being of students." The students returned to school on Tuesday.
The water issues occurred in an area where residents are opposing a home builder over development plans that include discharging sewage into creeks and streams, potentially affecting the Edwards Aquifer, the primary source of drinking water for the region. Additionally, the area is experiencing a prolonged drought.
"It was a significant amount of water," Marquart said regarding the loss Comfort has experienced since Sunday.
Operators were alerted to reduced pressure around 8 p.m. on Sunday and discovered the break shortly thereafter. By 9:30 p.m., the rupture was isolated. The cause was traced to a mechanical joint failure on a newly constructed water line, affecting the town's estimated population of 3,500 people.
Although water pressure has returned to normal and storage levels are being replenished, Marquart said that it may take several more days to fully recover.
Comfort is currently under no risk of a boil water notice, according to the general manager. While a few residents reported sediment in their household lines, there is no indication of contamination.
Micah Voulgaris, general manager of the Cow Creek Groundwater Conservation District, said that it is unlikely the community will exceed the district's permitted groundwater usage for the month. The final determination will be made when pumping totals are reported around June 10.
"We're in the process of trying to get back to where we want to be," Marquart explained. "But we're still in a prolonged drought, and conservation is key."
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