Call Center Company in Springfield, MO
You don't have to be an all-A student from Columbia CollegeSpringfield near Springfield to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Springfield, MO
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Springfield, MO has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Cedarhurst of Springfield in Springfield, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Springfield, MO for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Springfield, MO can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Springfield, MO, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Springfield, MO
New deli offers Springfield fast, fresh food with made-from-scratch dressings
Susan Szuchhttps://www.news-leader.com/story/entertainment/dining/2025/06/07/big-dog-deli-springfield-mo-new-olive-garden-opening/84049120007/
This week in Springfield food news, a deli brings fast, fresh food to north Springfield; another spot offers brunch and Springfield's second Olive Garden announces its opening date.Deli focused on fresh, fast food opening in north SpringfieldBig Dog Deli, 3459 W. Kearney St., is getting ready to open to the public. The deli had its soft opening June 5 and is aiming for a grand opening at the start of July, according to co-owner Jo...
This week in Springfield food news, a deli brings fast, fresh food to north Springfield; another spot offers brunch and Springfield's second Olive Garden announces its opening date.
Deli focused on fresh, fast food opening in north Springfield
Big Dog Deli, 3459 W. Kearney St., is getting ready to open to the public. The deli had its soft opening June 5 and is aiming for a grand opening at the start of July, according to co-owner John Allen.
Allen, who is opening the shop with OzAir owner Mark Burgess, explained that the focus is on getting customers the freshest food as fast as possible. In addition to made-to-order breakfast items, salads and sandwiches, guests will also be able to walk in and grab pre-made items from a cooler. Menu items are named after dog breeds, as well as famous dogs like Snoopy, Toto and Scooby-Doo.
The shop does not have any seating, but it does have a drive-thru.
Big Dog Deli is open 8 a.m. to 8 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday.
Brown Derby Deli now offering brunch
Brown Derby Wine Center and Marketplace, 2023 S. Glenstone Ave., is now serving up Sunday brunch.
From 9 a.m. to 2 p.m. on Sundays, Derby Deli is offering a menu "rooted in European tradition and built on quality ingredients, thoughtful preparation, and attention to detail," according to its website. No reservations are required.
The menu includes classic cocktails such as Bloody Marys and mimosas; espresso drinks and lattes; juices and teas; and entrees like biscuits and gravy, Croque Madame sandwiches, and a yogurt parfait.
Springfield's second Olive Garden opening soon
Craving soup, salad and breadsticks while in western Springfield? You won't have to wait much longer.
Olive Garden, 3370 W. Sunshine St., will open at 11 a.m. June 23, according to signage on the building.
The Sunshine Street restaurant is Springfield's second Olive Garden. The city's first is located at 3105 S. Glenstone Ave.
FRUSTRATED PASSENGERS: American Airlines flight landed in Springfield Thursday after several attempts
KY3 Staffhttps://www.ky3.com/2025/06/06/frustrated-passengers-american-airlines-flight-landed-springfield-thursday-after-several-attempts/
SPRINGFIELD, Mo. (KY3) - An American Airlines flight headed to the Springfield-Branson National Airport landed Thursday after several attempts throughout the day.The flight was scheduled to land around 9:30 p.m. on Wednesday. It landed at several airports in the Midwest, waiting for the weather to clear. The flight finally landed in Springfield around noon on Thursday. Passengers say they were told it was because of cloud cover. However, other flights throughout that time landed without incident. It caused frustrations for passengers....
SPRINGFIELD, Mo. (KY3) - An American Airlines flight headed to the Springfield-Branson National Airport landed Thursday after several attempts throughout the day.
The flight was scheduled to land around 9:30 p.m. on Wednesday. It landed at several airports in the Midwest, waiting for the weather to clear. The flight finally landed in Springfield around noon on Thursday. Passengers say they were told it was because of cloud cover. However, other flights throughout that time landed without incident. It caused frustrations for passengers.
“There were Delta flights that came in last night at 11:30, there was a United flight that landed, so is this an American Airlines equipment issue, where they don’t have the right radar?” said Paulett McClintock, the wife of a passenger.
“I think we were all just really burnt out, really stressed out, we had no idea if we were going to be able to land,” said passenger Moriah Mallory. “I mean, I know that’s a hard situation, but we tried to land 7 times with two different pilots, and couldn’t. Until this time when we just got here.”
“I do know in cases where there are delays or decisions to divert, they’re done in the interest of safety by the pilot in command, they do that. That’s the main focus, but it does cause frustrations,” said Springfield-Branson National Airport Director of Aviation Brian Weiler.
American Airlines said the weather conditions diverted the flight. The airline also cited the unavailability of key equipment used for low-visibility landings.
To report a correction or typo, please email digitalnews@ky3.com. Please include the article info in the subject line of the email.
Head-on crash survivor from Fair Grove, Mo., thanks hospital staff who helped save his life
Reagan Di Troliohttps://www.ky3.com/2025/06/05/head-on-crash-survivor-fair-grove-mo-thanks-hospital-staff-who-helped-save-his-life/
SPRINGFIELD, Mo. (KY3) - It’s been eight months since Cooper Roy from Fair Grove, Mo., almost lost his life in a deadly head-on crash on U.S. 65. On Thursday, Roy walked back into Mercy Hospital, where he spent over three months in recovery.“Walking down the hallway, it was a bit of a take-back,” Roy said. “Once I got to see my nurses, it just warmed me up. I enjoyed seeing them a lot. It was like seeing family.”Roy was greeted back with open arms. His nurse, Abbi Meier, calls his recovery ‘a...
SPRINGFIELD, Mo. (KY3) - It’s been eight months since Cooper Roy from Fair Grove, Mo., almost lost his life in a deadly head-on crash on U.S. 65. On Thursday, Roy walked back into Mercy Hospital, where he spent over three months in recovery.
“Walking down the hallway, it was a bit of a take-back,” Roy said. “Once I got to see my nurses, it just warmed me up. I enjoyed seeing them a lot. It was like seeing family.”
Roy was greeted back with open arms. His nurse, Abbi Meier, calls his recovery ‘a miraculous gift from God.’
“In the medical world, it’s amazing to see something you probably thought couldn’t happen. Now he’s walking, now his wounds are healing, he’s talking, and eating. These are things that when he was here, he wasn’t doing,” Meier said.
Roy is still going through physical therapy and has more appointments and surgeries scheduled for the future, but he said he’s just thankful he can now walk and talk more normally.
“Getting those first words out was amazing. I remember sitting in the hospital bed and saying, ‘I just want to get in a wheelchair.’ “We got to that wheelchair, then I was like, ‘I just want to get to walking.’ ”Now we’re here walking. I’m almost going to lose the crutch, hopefully. It’s been an incredible journey and I’m thankful for it,” he said.
“You don’t see patients walk back in here who you weren’t even sure if they were going to walk in the first place, then him coming back up here and walking, you’re like, ‘Wow that’s pretty incredible,’” Meier said.
Roy said he’s going to continue sharing his testimony. He’s planning to speak at all three services at Crossway Baptist Church on Father’s Day.
To report a correction or typo, please email digitalnews@ky3.com. Please include the article info in the subject line of the email.
Plan to overhaul MO schools for severely disabled faces tough questions by state board
Claudette Rileyhttps://www.news-leader.com/story/news/education/2025/06/05/board-debates-plan-overhaul-missouri-schools-severely-disabled/83877354007/
The earliest any decision about the future of Missouri Schools for the Severely Disabled could come is August and, even then, it's unclear which way the state Board of Education will go.New board members Michael Matousek,, Jon Otto and Kenneth "Brooks" Miller Jr. indicated they were not yet sold on a long ra...
The earliest any decision about the future of Missouri Schools for the Severely Disabled could come is August and, even then, it's unclear which way the state Board of Education will go.
New board members Michael Matousek,, Jon Otto and Kenneth "Brooks" Miller Jr. indicated they were not yet sold on a long range plan to close, consolidate and rebuild the state-operated schools scattered across Missouri. The plan was made public in mid-May, during their first meeting.
Missouri has a network of 34 state-operated schools serving students, typically ages 5-21, with severe developmental and learning disabilities. One of the largest, the Greene Valley State School, is located in Springfield.
A proposal calls for 12 of the schools to be permanently closed, including the buildings in Joplin and Columbia.
"If we had to vote on it today, I would vote now and ... it would be a pretty easy no vote for me," said Matousek, Kansas City, at the June 3 meeting in Jefferson City.
The state created the Missouri Schools for the Severely Disabled in 1957, years before a landmark federal law ensured students with disabilities had access to a free and appropriate education tailored to their individual needs within the least restrictive environment.
The result was a system unlike anywhere else in the U.S.
Alleging the current model is unsustainable, state officials started looking for solutions more than two years ago.
Consulting firms were hired to independently evaluate the network of schools: how they operate, where they are located, who they serve, and the quality of the education that is delivered. The input of stakeholders was also sought.
The result of all that lengthy work and feedback was presented in mid-May to the state board. It was the first meeting for Miller, Matousek and Otto.
Working with the consultants, the state looked a multiple options including closing all the schools — which would likely send students back to their home schools or, possibly, to private facilities — before proposing a plan in May to close a portion of the schools, renovate others, and construct new buildings in key locations.
The proposal was described as a first step in a long-range plan to improve the services provided to students who have severe disabilities or intense support needs.
In the June 3 meeting, Matousek said the May overview provided a "gloomy" picture of MSSD including deferred maintenance, inadequate facilities, staffing shortages, declining enrollment, and lengthy bus rides for students.
"It does kind of stick out to me that Missouri is the only state that has a state program like this," Matousek said. "I just wonder is this just ... slowing the bleeding a little bit more and five or 20 years from now (the state) is going to say we need to close more."
Miller, who spent many years in Springfield, said he would also be a "no" vote at this point. He noted there are a lot of moving parts and lingering questions.
"More than anything it's about the justification, about whether we should continue to operate this program or not," he said.
Miller urged state education officials to organize a "learning session" for new members to get up to speed on state-operated schools, noting any decision the governing body makes will impact the state for years.
"I would not have been prepared to vote yes or no today," said Otto, of Kansas City, at the June 3 meeting.
He said with every answer that was provided during the meeting, he had more questions.
"I don't know what we need to do in the interim before we decide on this but I think to get us, the newer board members up to speed, we need some sort of more information."
Commissioner of Education Karla Eslinger said the work to reimagine the state-operated schools started a couple years ago with a broad analysis and has become more detailed.
"I understand absolutely that we have several new board members and I really appreciate the interest and the willingness to want to do the good work," she said.
Eslinger offered to schedule time with any board member that wants to discuss the proposal or the schools in more depth.
Pamela Westbrooks-Hodge, of Pasadena Hills, said it's clear that change is needed.
"We have a fiduciary responsibility to govern and to act," she said. "Constitutionally, we are responsible for this age group of children so whether we outsource the solution or whether we in-source the solution or use a hybrid model where we partner with (districts) for some portion of that service delivery, we still own the governance and the oversight so there is no option where we are not responsible."
Proposal: Close 12 state-operated schools
One initial step in the proposal is to permanently close six of the schools that are shuttered on a temporary basis, including:
The state also wants to close six additional schools in 2026, which are currently operating. They include:
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