Call Center Company in Washington, DC
You don't have to be an all-A student from Bay Atlantic University Washington DC near Washington to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Washington, DC
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Washington, DC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Residences at Thomas Circle in Washington, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Washington, DC for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Washington, DC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Washington, DC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Washington, DC
Black Hawk pilot failed to heed flight instructor in moments before plane collision over DC: report
Anders Hagstromhttps://www.foxnews.com/us/black-hawk-pilot-failed-heed-flight-instructor-moments-before-plane-collision-over-dc-report
Famed stunt pilot was talking to air traffic controllers prior to fatal crashNTSB officials confirmed Friday that aerobatic pilot Rob Holland, who fatally crashed at Langley Air Force Base in Virginia on Thursday, was speaking to air traffic controllers before his plane went down. (Credit: WTKR via NNS)The pilot of the military Black Hawk helicopter that collided with a passenger airplane over ...
Famed stunt pilot was talking to air traffic controllers prior to fatal crash
NTSB officials confirmed Friday that aerobatic pilot Rob Holland, who fatally crashed at Langley Air Force Base in Virginia on Thursday, was speaking to air traffic controllers before his plane went down. (Credit: WTKR via NNS)
The pilot of the military Black Hawk helicopter that collided with a passenger airplane over Washington, D.C., in January ignored instructions to change course seconds before the crash, according to a new report.
The report, published by the New York Times on Sunday, detailed the Black Hawk's exchanges with air traffic controllers in the lead-up to the disaster, which left 67 people dead.
According to the report, the Black Hawk pilot, Capt. Rebecca Lobach, was conducting her annual flight evaluation and her co-pilot, Chief Warrant Officer 2 Andrew Loyd Eaves, was serving as her flight instructor.
When air traffic controllers informed the Black Hawk that there was an airliner nearby, Lobach and Eaves acknowledged the message and requested to fly by "visual separation," a common practice that allows aircraft to avoid collisions based on their own observations rather than following instructions from air traffic control.
(REUTERS/Carlos Barria)
"The Black Hawk was 15 seconds away from crossing paths with the jet. Warrant Officer Eaves then turned his attention to Captain Lobach. He told her he believed that air traffic control wanted them to turn left, toward the east river bank," the Times wrote.
"Turning left would have opened up more space between the helicopter and Flight 5342, which was heading for Runway 33 at an altitude of roughly 300 feet. She did not turn left," the report said.
(Carlos Barria/Reuters)
Lobach, of Durham, North Carolina, served as an aviation officer in the Army beginning in July 2019, and had around 500 hours of flying time in the Black Hawk, the Army said in a release.
Lobach was assigned to the 12th Aviation Battalion in Fort Belvoir, Virginia. Her awards included the Army Commendation Medal, Army Achievement Medal, National Defense Service Medal and Army Service Ribbon, according to the Army.
She was also a White House military social aide in the Biden administration.
The third member of the flight crew, along with Lobach and Eaves, was Staff Sgt. Ryan O'Hara.
(Davis Winkie via X)
The crash instantly caused national scrutiny on air traffic control policies, with Transportation Sec. Sean Duffy opening an investigation.
Duffy announced plans in March to bolster airport air traffic control systems with the latest technology over the next four years, while also using artificial intelligence (AI) to identify "hot spots" where close encounters between aircraft occur frequently.
There have been 85 near-misses or close calls at Reagan National, according to a report from the National Travel Safety Board (NTSB). Close calls were identified as incidents when there are less than 200 feet of vertical separation and 1,500 feet of lateral separation between aircraft.
"We’re having near-misses, and if we don’t change our way, we’re going to lose lives," Duffy told reporters at the time. "That wasn’t done. Maybe there was a focus on something other than safety, but in this administration, we are focusing on safety."
Fox News Digital's Brie Stimson contributed to this report.
Ghanaian MP moderates World Bank Group’s Global Young Members of Parliament Session at 2025 Spring Meeting in Washington DC
MyJoyOnlinehttps://www.myjoyonline.com/ghanaian-mp-moderates-world-bank-groups-global-young-members-of-parliament-session-at-2025-spring-meeting-in-washington-dc/
As both the moderator of a high-level panel session and the Steering Committee Representative for West and Central Africa, Nokoe’s contribution to the international dialogue on youth, governance, and development was widely acclaimed.Themed “Breaking the Cycle: The Role of Youth in Tackling Fragility, Conflict, and Violence (FCV),” the session brought together leading experts, parliamentarians, and global stakeholders to explore bold solutions for countries facing protracted instability.Mr Nokoe skilfully moder...
As both the moderator of a high-level panel session and the Steering Committee Representative for West and Central Africa, Nokoe’s contribution to the international dialogue on youth, governance, and development was widely acclaimed.
Themed “Breaking the Cycle: The Role of Youth in Tackling Fragility, Conflict, and Violence (FCV),” the session brought together leading experts, parliamentarians, and global stakeholders to explore bold solutions for countries facing protracted instability.
Mr Nokoe skilfully moderated a thought-provoking conversation featuring Shubham Chaudhuri, Director of the World Bank Group’s Fragility, Conflict and Violence Group, and Steven Hill, Executive Secretary of the International Institute for Justice and Rule of Law.
Speaking from the unique vantage point of a Ghanaian legislator and youth advocate, Nokoe drew on real-life experiences from Ghana’s Bawku conflict to spark dialogue on the power of youth in conflict transformation.
His contributions highlighted the potential of localised peacebuilding, youth-led initiatives, and cross-border solidarity in sustaining peace across fragile regions of the world.
As the official Steering Committee Representative for West and Central Africa, Nokoe championed the collective voice of young parliamentarians from the region.
He emphasised the need for inclusive governance frameworks, investment in youth development, and stronger representation of African perspectives in global policymaking.
“Our generation is not the future—we are the now. We must therefore harness our influence to shift from reactive to proactive engagement in conflict prevention and inclusive development,” he remarked during his closing comments.
The Global Young MP Initiative continues to grow as a vital platform for knowledge exchange, advocacy, and action among legislators under the age of 45, with Nokoe playing a key leadership role in shaping its direction and amplifying Africa’s voice on the global stage.
Back in the 9th Parliament of Ghana, he is the Vice-Chairman of the Committee on Economy and Development, a member of the Energy Committee, a member of the Public Administration and State Interest Committee, and also one of the leaders of the Young Parliamentarians Forum.
DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
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PM Shmyhal met with Head of Petrach Program on Ukraine in Washington, DC
Ukrinformhttps://www.ukrinform.net/rubric-polytics/3986636-pm-shmyhal-met-with-head-of-petrach-program-on-ukraine-in-washington-dc.html
Prime Minister Denys Shmyhal met in Washington with Henry Gale, director of The Petrach Program on Ukraine, co-author of The Zelensky Effect, and Alyssa Iris, dean of the Elliott School of International Affairs.According to Ukrinform, Shmyhal reported this in Telegram.Video of the day“We talked about the challenges Ukraine faces, our struggle and resistance,” Shmyhal said.He thanked Gale for advocating for Ukraine on a...
Prime Minister Denys Shmyhal met in Washington with Henry Gale, director of The Petrach Program on Ukraine, co-author of The Zelensky Effect, and Alyssa Iris, dean of the Elliott School of International Affairs.
According to Ukrinform, Shmyhal reported this in Telegram.
Video of the day
“We talked about the challenges Ukraine faces, our struggle and resistance,” Shmyhal said.
He thanked Gale for advocating for Ukraine on all academic platforms, as well as for his clear position that Ukraine is a strong independent country that has made its civilizational choice to be with the democratic world.
Russia, the Prime Minister emphasized, invests large resources in spreading propaganda.
“It is necessary to prevent the enemy's attempts, so the role of teachers and scientists is crucial here,” Shmyhal emphasized.
The Prime Minister thanked Gale and Iris for their personal contribution to supporting Ukraine, handed them a symbolic rooster from Borodianka, Kyiv region, and a photo book with the destruction Ukraine has suffered as a result of the Russian invasion.
As Ukrinform reported earlier, the Ukrainian delegation headed by Shmyhal is on a working visit to Washington. It participated in the opening of the Ukrainian Innovation Days in the US capital.
Read also: Ukraine expects over $39B in budget support this year – Shmyhal
During the visit, Shmyhal, in particular, spoke with students from George Washington University.
On April 23, the Prime Minister met with U.S. Treasury Secretary Scott Bessent in Washington. The parties discussed economic cooperation and agreed to start working on a free trade area between the two countries.
Photo: Denys Shmyhal, Telegram
Washington D.C. Braces for Breezy Conditions and Gale Warnings in the Chesapeake Bay Area
Beth Carterhttps://hoodline.com/2025/04/washington-d-c-braces-for-breezy-conditions-and-gale-warnings-in-the-chesapeake-bay-area/
The National Weather Service in Washington D.C. has issued an advisory warning of breezy conditions and potential Gale Warnings for the Chesapeake Bay and tidal Potomac. As of the latest update, the D.C. area is experiencing mostly cloudy skies, with a brisk northwest wind at 22 mph, gusting to 32 mph and a temperature standing firmly at 50°F. According to the forecast, the remainder of the day should see a shift towards sunny skies with a high near 72°F and persistent strong winds.Looking forward, the city can expect a mostly...
The National Weather Service in Washington D.C. has issued an advisory warning of breezy conditions and potential Gale Warnings for the Chesapeake Bay and tidal Potomac. As of the latest update, the D.C. area is experiencing mostly cloudy skies, with a brisk northwest wind at 22 mph, gusting to 32 mph and a temperature standing firmly at 50°F. According to the forecast, the remainder of the day should see a shift towards sunny skies with a high near 72°F and persistent strong winds.
Looking forward, the city can expect a mostly clear night, with northwest winds calming down to a range of 5 to 9 mph before becoming light after midnight. Temperatures are set to drop to a low around 47°F, as indicated by the National Weather Service. The outlook for Monday is promising as well, with sunny conditions and a peak temperature near 76°F, accompanied by a light and variable wind.
Continuing through the week, the weather narrative remains very much akin to a vernal pastiche. The forecast for Tuesday predicts another day bathed in sunlight with temperatures climbing to a high near 85°F, encouraged by a gentle south wind moving at 6 to 10 mph. The warm trend appears persistent, as Tuesday night is projected to be mostly cloudy with a low settling around 66°F.
By midweek, the weather starts to pose a slight challenge in the form of potential showers. Wednesday presents a 30% chance of precipitation later in the day, despite being partly sunny early on and reaching highs near 83°F. As detailed by the National Weather Service, similar conditions will persist into the night, with a 30% chance of showers before the transition to Thursday.
The latter part of the week continues to flirt with rain possibilities, as Thursday has a 40% chance of afternoon showers, despite temperatures hovering about a high of 85°F. At night, again, a 40% chance of rain is expected before conditions clear somewhat towards the weekend. As Friday ushers in, the possibility of showers and thunderstorms increase, peaking at a 50% probability amid a partly sunny sky and a high near 83°F.
In anticipation of possible hazardous weather conditions, the National Weather Service advises caution for the southern parts of the Chesapeake Bay and tidal Potomac River areas. While no additional hazardous weather is expected from Monday through Saturday, the Weather Service's Hazardous Weather Outlook underscores a period of reprieve. "No hazardous weather is expected at this time," the outlook reads, suggesting a brief hiatus from adverse weather for the region. Nevertheless, weather watchers and local citizens should remain alert and abreast of any updates.
CWG Live updates Calming winds tonight. Nice day Monday, then turning much warmer.
Martin Weilhttps://www.washingtonpost.com/weather/2025/04/27/dc-weather-live-updates-windy-sunday/
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Capital Weather GangClimateWeatherEnvironmentClimate Lab
Updated
April 27, 2025 at 6:59 p.m. EDT
Welcome to cwg.live, updated around-the-clock by Capital Weather Gang meteorologists.
Happening now: Winds die out tonight, while temperatures drop from the 60s in the evening to the 40s for lows.
What’s next? Nice day tomorrow with highs in the low to mid-70s, sunshine and little breeze. A solid warming trend continues midweek, with rain chances returning as early as Tuesday night.
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Molly Robey
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A. Camden Walker
Tonight: Clear skies with evening 60s, followed by lows in the 40s. Winds steadily diminish, especially after midnight. Confidence: High
Tomorrow (Monday): High pressure brings blue skies (use that sunscreen!). Highs top out in the low to mid-70s. Breezes are very light, from the northwest in the morning and southwest in the afternoon. Confidence: High ???? Nice Day!
Tomorrow night: Mainly clear and still rain-free. A bit breezier, blowing from the south, by dawn Tuesday. Slightly milder lows near 50 to the mid-50s. Confidence: High
A look ahead
High pressure drifts off the coast on Tuesday, allowing a southerly breeze to bring us increasing warmth and humidity. Highs head for the low to mid-80s with mostly to partly sunny skies. An isolated shower or storm is possible Tuesday evening, then overnight lows should stay in the mid- to upper 60s. Confidence: Medium
Skies turn partly to mostly cloudy Wednesday and Thursday, but we should still see highs near or above 80. A nearby front brings the chance of a few showers and thunderstorms both days, especially during the afternoon or evening. Confidence: Low-Medium
Today’s daily digit — 6/10: The gusty breeze will annoy some of us. But sunshine plus cooler, refreshingly dry air make for decent outdoor play. | ???? Your call?
The digit is a somewhat subjective rating of the day’s weather, on a 0-to-10 scale.
Live coverage contributors 4
A.Camden Walker
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MollyRobey
The latest D.C.-area forecasts
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Service Areas
- Call Center Company in Washington, DC
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
