Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Wichita Falls, TX

You don't have to be an all-A student from Midwestern State University near Wichita Falls to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Wichita Falls, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in Wichita Falls, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Wichita Falls, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Brookdale Midwestern in Wichita Falls, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Wichita Falls, TX

Why Hire a Call Center Company in Wichita Falls, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Wichita Falls, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Wichita Falls, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Wichita Falls, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Wichita Falls, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Wichita Falls, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Wichita Falls, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Wichita Falls, TX

Distracted Driving is a Growing Problem in Wichita Falls, Texas

Distracted driving has led to an insane number of crashes in Wichita Falls over the last year. According to News Channel 6, nearly 1,000 crashes were caused by distracted driving. While I’ve never claimed to be the sharpest knife in the drawer, I do know how to use a calculator and that comes out to almost 3 crashes per day.Think about it &nda...

Distracted driving has led to an insane number of crashes in Wichita Falls over the last year. According to News Channel 6, nearly 1,000 crashes were caused by distracted driving. While I’ve never claimed to be the sharpest knife in the drawer, I do know how to use a calculator and that comes out to almost 3 crashes per day.

Think about it – that's roughly 3 crashes every day that were 100% avoidable. Nobody’s perfect, and we all know accidents happen, but if it happens because we’re looking at our phones, we need to take a good, hard look at ourselves and ask if that text, call, or whatever was worth it. My best guess is that the answer would be "no".

NEXT: How Likely Are You to Have Your Car Stolen in Texas?

This isn’t the first time I’ve complained about distracted driving on this platform, and I highly doubt that it will be the last. Because the fact of the matter is that I see someone staring at or messing with their phone while driving every single day. I just don’t get it.

Maybe it’s because I was blessed to have been raised by parents who drove for a living. When I was growing up, they taught me that when you’re behind the wheel of a vehicle, that is your number 1 priority. Period. That advice stuck with me to the point that I get uncomfortable messing with the radio while driving.

So, with April being Distracted Driving Awareness Month, I figured I would share the statistics for the city I’ve called home since 2009 in hopes that it would serve as a wake-up call for the community. The way I see it, if it reaches one person, it was worth it.

NEXT: Can You Identify Suspects in Recent Wichita Falls Burglary?

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The 5 Cities With the Worst Drivers in Texas

The 5 Texas cities with the worst drivers, according to ConsumerAffairs.

Texas Counties with the Most Distracted Drivers

April is Distracted Drivers Awareness Month and TxDOT has released how many traffic accidents happened last year simply from people not having their eyes on the road. Here are the top ten worst in the state.

Texas Towns Even Natives Have a Hard Time Spelling and Pronouncing

Texas has a very diverse history full of people who settled here from other countries. That diverse history has led to some city names with weird spellings and pronunciations even native Texans have a hard time with.

Freezer contaminated, beans on floor, need repairs: Wichita Falls restaurant inspections

The Wichita Falls-Wichita County Public Health District regularly monitors restaurants and food establishments for compliance with state food safety requirements.Frequent inspections are essential in preventing the spread of foodborne illnesses through contamination and improper handling, storage and sanitation.Scores for retail food establishments, food stores, mobile food units and school, daycare and church establishments inspected March 20-April 2 are listed below.Disclaimer: On any given day, an estab...

The Wichita Falls-Wichita County Public Health District regularly monitors restaurants and food establishments for compliance with state food safety requirements.

Frequent inspections are essential in preventing the spread of foodborne illnesses through contamination and improper handling, storage and sanitation.

Scores for retail food establishments, food stores, mobile food units and school, daycare and church establishments inspected March 20-April 2 are listed below.

Disclaimer: On any given day, an establishment may have fewer or more violations than noted in its most recent inspection. An inspection conducted on any given day may not be representative of the overall, long-term conditions at the establishment. A few more recent, follow-up inspections may not be included here.

Locations are in Wichita Falls unless otherwise noted.

Retail food establishments

Baymont by Wyndham, 1101 30th St.

Chicken Express, 1006 Red River Expressway, Burkburnett

Duck Coffee Company, 717 Seventh St.

Fast Eddy's Billiards, 1505 Southwest Parkway

Iowa Park Band Concession, 1 Bob Dawson, Iowa Park

Iowa Park Youth Baseball & Softball Concession,1100 W. Magnolia St, Iowa Park

McDonald's, 3103 Kemp Blvd.

Plex Entertainment, 4131 Southwest Parkway

Speakeasy Distillery, 614 Seventh St.

Wendy's, 2311 Jacksboro Highway

Wichita County Law Enforcement Center, 2815 Central Freeway E.

Hibiscus Cafe, 4114 Burkburnett Road: 99

Uptown Nutrition, 4034 Kemp Blvd.: 99

K Donuts, 3505 McNiel Ave.: 97

Subway, 5131 Greenbriar Road: 97

Carlito's Restaurant, 600 S. Bailey St., Electra: 96

Golden Chick, 2409 Fifth St.: 96

Subway, 2700 Central Freeway: 96

Taco Bell, 4600 Belair Blvd.: 96

Genova Italian Restaurant, 414 S. Ave. D, Burkburnett: 95

Golden Chick, 2906 Central E. Freeway: 95

Kung Fu Kitchen, 4020 Kemp Blvd.: 95

North Texas Baseball Association Concession, 4709 Barnett Road: 95

Taco Bell, 2512 Kemp Blvd.: 95

Papa John's Pizza, 2922 Kemp Blvd.: 94

Subway, 3701 Fairway Blvd.: 94

Grand Buffett, 4407 Kemp Blvd.: 84

Food stores

CVS Pharmacy, 3201 Seymour Highway

Dollar Saver, 2101 Buchanan

Dollar Tree, 5120 Greenbriar Road

Monroe St. Grocery, 1901 Monroe St.

United Express, 4500 Jacksboro Highway

United Express, 2522 Iowa Park Road

Food Mart, 806 U.S. Highway 287, Electra: 99

Murphy USA, 2311 Airport Drive: 99

Walgreens, 1701 Ninth St.: 98

Kathy's Korner, 12912 Highway 25, Electra: 95

Schools, churches and others

Kids Central Learning Center Too, 212 Valley View Drive

Electra Healthcare Center, 511 S. Bailey St., Electra: 99

Jefferson Elementary School, 4628 Mistletoe Drive: 97

Texhoma Christian Care Center, 300 Loop 11: 96

Crockett Elementary School, 3015 Ave. I: 92

Food trucks and mobile kitchens

Boomtown Bistro, 601 S. Berry St., Burkburnett

Daddy Bob's Smokehouse, 336 Lynnwood Drive, Graham

Kafe Maya, 4724 Cape Cod Drive

Luna's Ice Cream Truck No. 1

Luna's Ice Cream Truck No. 4

Tacos Don Pepe, 304 Fillmore St.

CVS Pharmacy Announces They’re Closing a Wichita Falls, Texas Location

If you pick up your prescriptions from this location, you will soon have to go elsewhere in Wichita Falls.It was back in February we first reported that CVS Pharmacy would be closing around 270 stores throughout the country. Wichita Falls is currently home to three CVS stores, which it looks like that number will be going down to two starting in May. CVS recently announced that the Wichita...

If you pick up your prescriptions from this location, you will soon have to go elsewhere in Wichita Falls.

It was back in February we first reported that CVS Pharmacy would be closing around 270 stores throughout the country. Wichita Falls is currently home to three CVS stores, which it looks like that number will be going down to two starting in May. CVS recently announced that the Wichita Falls location at 3201 Seymour Highway will close on April 30, 2025.

The good news is that employees at this location have been offered comparable roles within CVS. So no one has been fired. However, if you use this location for prescriptions. They're being transferred to the CVS at 3601 Jacksboro Highway. If you would prefer the other Wichita Falls CVS at 4600 Southwest Parkway. You can arrange to have them sent there instead. CVS told Times Record News anyone expecting prescriptions will have no issue with this store closing.

Why Are CVS Pharmacy's Closing Throughout the Country?

When CVS announced they were closing 270 locations. They announced the issue with these stores as overlap within the different markets. CVS said that any of the 270 stores closing would not affect anyone still being within ten miles of a CVS. They will still have over 9,000 locations across America alone after all these closings.

A new thing for CVS is taking over the Pharmacy within Target. Although nothing has been announced for our Wichita Falls Target. Many Target locations across Texas use CVS as their pharmacy name.

Wichita Falls Misses These Nightclubs the Most

We reached out to our friends on Facebook to see which former Wichita Falls nightclubs they miss most, and these were their top responses.

Intersections with the Most Accidents in Wichita Falls, Texas

Times Record News recently broke down the intersections with the most accidents in town. You may notice a certain road on this list SEVERAL times. So buckle up and be a defensive driver in these parts of Wichita Falls.

First Artwalk of 2025 Getting Bigger and Better in Wichita Falls, Texas

Now that the weather is getting nicer, The Art Walk is making its triumphant return. Looks like the event is going to be even bigger this year.Just in case you're new to Wichita Falls. The Art Walk is an event that happens the first Thursday of every month in downtown Wichita Falls from April to October. Basically local artists and vendors s...

Now that the weather is getting nicer, The Art Walk is making its triumphant return. Looks like the event is going to be even bigger this year.

Just in case you're new to Wichita Falls. The Art Walk is an event that happens the first Thursday of every month in downtown Wichita Falls from April to October. Basically local artists and vendors setup in downtown Wichita Falls to show off their skills. Pretty much the entirety of downtown Wichita Falls turns into one big party. Many businesses stay open later with all the extra foot traffic downtown. The event starts around 5:30pm. and goes to around 9pm.

Map from Previous Year's Art Walk To Get an Idea of Where to Go

After Hours Artwalk Now Closing an Entire Street for the Event

Obviously for many years, local artists and vendors setup on the sidewalks in front of different downtown businesses or at the Farmer's Market. This year Indiana Avenue, between 7th and 8th Streets, will be entirely shut down to street traffic. Allowing an open air art gallery in the middle of the street. If you're a local artist and want to reserve a space in this location, more info can be found on the Downtown Wichita Falls website.

This event typically brings seven to eight thousand people to downtown Wichita Falls. I will let you know, the Art Walks earlier in the year, tend to be more busy before the brutal Wichita Falls summer temperatures hit. If you're an artist or vendor and want to sell your stuff at the Art Walk in 2025, you can get some resources on the Downtown Wichita Falls website.

Intersections with the Most Accidents in Wichita Falls, Texas

Times Record News recently broke down the intersections with the most accidents in town. You may notice a certain road on this list SEVERAL times. So buckle up and be a defensive driver in these parts of Wichita Falls.

Wichita Falls Misses These Nightclubs the Most

We reached out to our friends on Facebook to see which former Wichita Falls nightclubs they miss most, and these were their top responses.

City Council to meet to consider city manager candidates. Here's the list

The list of candidates for Wichita Falls city manager has been narrowed to five.The City Council will hold a special meeting at 8 a.m. Tuesday to deliberate employment of a new manager. That meeting will be held in the Seminar Room of the MPEC, 1000 Fifth Street, and will be open to the public.City spokesman Chris Horgen clarified on Monday that the council will immediately go into close executive session and no action on hiring a city manager is on the Tuesday agenda.On Friday the city released the names ...

The list of candidates for Wichita Falls city manager has been narrowed to five.

The City Council will hold a special meeting at 8 a.m. Tuesday to deliberate employment of a new manager. That meeting will be held in the Seminar Room of the MPEC, 1000 Fifth Street, and will be open to the public.

City spokesman Chris Horgen clarified on Monday that the council will immediately go into close executive session and no action on hiring a city manager is on the Tuesday agenda.

On Friday the city released the names of the finalists, none of whom are from Wichita Falls.

The new city manager will replace Darron Leiker, who submitted his resignation in August 2024 amid controversy.

Here are the finalists:

He is the former city manager of Roanoke, VA, population 97,170. He had that position from September 2017 until June 2024 when he resigned.

According to his LinkedIn profile He was previously deputy city manager in Amarillo and prior to that served as executive director of planning and development in College Station.

He has been the city manager of Graham, population 8,800, since October 2022.

According to his LinkedIn profile, he formerly worked as city manager of Mexia, population 6,900, for about five years and previously had worked as budget manager for the city of Fort Worth for about a year. He also has worked in municipal government positions in Florida. He was in the Marine Corps for 29 years prior to entering municipal government.

She is city manager of Clarksburg, VA, population 15,489. She has held that position since June 2023.

Her LinkedIn profile indicates this is her first job in municipal government.

He has been deputy city manager of Taylor population 17,337 since 2017.

According to his LinkedIn profile, he formerly was assistant city manager in Broken Arrow, Oklahoma, population 119,000 and part of the Tulsa metroplex. Before that he was city manager of Lucas, Texas, population 5,166.

He was the city manager of Edmond, Oklahoma, population 94,428, from March 2022 until Jan. 13, 2025.

According to his LinkedIn profile, Rigby previously had been assistant city manager in Wichita, Kansas, population 400,000, and senior project manager in Mesa, Arizona, population 511,000 and part of the Phoenix metroplex.

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This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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ABC Marketing Outbound Sales Wichita Falls, TX