Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Winston-Salem, NC

You don't have to be an all-A student from WinstonSalem State University near Winston-Salem to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Winston-Salem, NC

The ABC Marketing Services Difference

For over 20 years, our call center company in Winston-Salem, NC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Winston-Salem, NC

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Heritage Woods Senior Living in Winston-Salem, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Winston-Salem, NC

Why Hire a Call Center Company in Winston-Salem, NC for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Winston-Salem, NC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Winston-Salem, NC

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Winston-Salem, NC

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Winston-Salem, NC

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Winston-Salem, NC

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Winston-Salem, NC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Winston-Salem, NC

Five Big Lots stores in Triad, Northwest NC to reopen Thursday

Big Lots is reopening another five stores in the Triad and northwest North Carolina this week.In keeping with the strategy of the chain’s new owner, Variety Wholesalers Inc., “the comeback starts soon” campaign continues to focus foremost on locations in suburban and rural communities.The stores are at 100 Westwood Village Drive in Clemmons, 1063 Yadkinville Road in Mocksville, 1328 Carter St. in Mount Airy, 1804 N. Bridge St. in Elkin and 1826 West U.S. 421, Suite K, in Wilkesboro.Altogether, the chain...

Big Lots is reopening another five stores in the Triad and northwest North Carolina this week.

In keeping with the strategy of the chain’s new owner, Variety Wholesalers Inc., “the comeback starts soon” campaign continues to focus foremost on locations in suburban and rural communities.

The stores are at 100 Westwood Village Drive in Clemmons, 1063 Yadkinville Road in Mocksville, 1328 Carter St. in Mount Airy, 1804 N. Bridge St. in Elkin and 1826 West U.S. 421, Suite K, in Wilkesboro.

Altogether, the chain is reopening 12 N.C. stores on Thursday.

Among the first stores that have reopened is its Asheboro location at 1432 E. Dixie Drive.

The remaining 155 of the 219 locations that Variety acquired in December are slated to reopen by early June.

Before the store closings, Big Lots had two locations in High Point and Winston-Salem and one each in Asheboro, Boone, Burlington, Clemmons, Elkin, Greensboro, Jefferson, Lexington, Mocksville and Wilkesboro.

‘We’re thrilled to bring the Big Lots! brand back to life by offering more deals than ever, lots of famous brands and a new apparel department for the entire family,” said Lisa Seigies, president and chief executive of Variety Wholesalers.

“We’re opening stores quickly so we can serve the community. We know the stores won’t be perfect to start, but each week we’ll add more new products as we build towards the grand opening celebration in the fall.”

Variety Wholesalers, currently with about 400 stores in 15 states, would nearly double its portfolio that also includes Bargain Town, Bill’s Dollar Stores, Maxway, Roses Express, Super Dollar and Super 10. Variety also plans to take over one to two Big Lots distribution centers.

Variety said it “may employ Big Lots associates at the acquired stores and distribution centers, as well as certain corporate associates needed to support the go-forth footprint.”

Former N.C. Republican legislator Art Pope is chairman and chief executive of Variety Wholesalers.

Big Lots entered bankruptcy on Sept. 8 with an affiliate of Nexus Capital Management LP agreeing to serve as the stalking horse bidder.

Nexus committed to providing Big Lots with $707.5 million in financing, including $35 million in new financing from certain of its current lenders, in the form of a post-petition credit loan.

At that time, the parties anticipate closing the transaction during the fourth quarter of 2024.

However, Big Lots confirmed Dec. 19 the Nexus affiliate deal had fallen through, and that Big Lots would pay the affiliate $1.5 million in expense reimbursement.

At that time, Big Lots said “it is preparing to commence going-out-of-business sales at all remaining Big Lots store locations to protect the value of its estate.”

One of Winston-Salem's oldest lunch spots is closing, and a vegan restaurant is replacing it

Murphy’s 2010 — otherwise known as Murphy's Lunch — has closed for good, and Mike’s Vegan Grill will be moving into the space at 207 W. Third StOwner John Nikas confirmed that the restaurant’s last day was April 18. He has sold the business to the owner’s of Mike’s Vegan Grill, which has restaurants in Greensboro and Charlotte.Murphy’s was one of Winston-Salem’s longest running restaurants. “Next month would have been 75 years,” Nikas said.Murphy’s i...

Murphy’s 2010 — otherwise known as Murphy's Lunch — has closed for good, and Mike’s Vegan Grill will be moving into the space at 207 W. Third St

Owner John Nikas confirmed that the restaurant’s last day was April 18. He has sold the business to the owner’s of Mike’s Vegan Grill, which has restaurants in Greensboro and Charlotte.

Murphy’s was one of Winston-Salem’s longest running restaurants. “Next month would have been 75 years,” Nikas said.

Murphy’s is located in a 1905 building that once held Roland Bennett’s Lunch. After Bennett’s closed in 1984, Murphy’s Lunch — itself an institution started in 1950 on West Sixth Street — moved there in early 1985. Bo Clary bought the restaurant from founder Jay Murphy in 2000. Nikas, the restaurant’s third owner in its 72 years, bought it in 2010. He renamed it Murphy’s 2010, but most everyone still calls it Murphy’s Lunch.

Murphy’s was once a popular spot for breakfast downtown, and it was one of the last places downtown to sell “meat-and-two,” meals with meats such as fried chicken, pot roast or country-fried steak served with a choice of such vegetables as green beans, pinto beans, stewed cabbage, creamed potatoes, and broccoli and cheese casserole.

Nikas said that downtown clientele and demographics changed after the COVID pandemic, prompting him to sell.

“I closed for two years for COVID, then I reopened when people started coming back to offices. But whatever you need to run a restaurant, maybe I lost it during COVID. I couldn’t find the right magic to make it work the way I want it to.”

Nikas said in particular that the lunch business on which Murphy’s relied isn’t what it used to be. He said he thinks a business such as Mike’s, that stays open for dinner and on weekends, is the kind of restaurant needed in that space.

“Part of the reason I decided to close is I felt they would be a good fit for that location,” he said.

Mike Roach, the founder of Mike’s Vegan Grill, said he has been looking for a Winston-Salem location for a while because his food truck has done well here.

“We used to hit Winston every week on Jonestown Road — I did that for four years — and we built an audience,” Roach said.

Roach is a co-owner of the Winston-Salem restaurant with Harris Sajjad and Dinesh Talwar. Talwar will be the operating partner in Winston-Salem, and his wife, Anu Sharma, will manage the restaurant.

Roach has filled Mike’s menu with vegan versions of all the foods he loved when he ate meat: hot dogs, burgers, cheesesteaks, nachos.

Roach said it probably will be about two months before Mike’s opens in Winston-Salem.

He said that the Winston-Salem location will be similar to his other vegan restaurants with one major difference. “We’re going to have some hot tables, like Murphy’s did, with things like mac ’n’ cheese, mashed potatoes, maybe cornbread. So we’ll still have some of that Murphy’s feel. But it will be all vegan.”

Roach said that remaining space in the building might allow him to do a second business there, possibly a second location of the Drizzle chocolate, pastries and coffee shop he has in Greensboro.

mhastings@wsjournal.com

336-727-7394

@mhastingswsj

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Reynolds Building debut transforms Winston-Salem skyline in 1929 | Today in History

The Reynolds Building transformed Winston-Salem's skyline with its grand opening in 1929, becoming the tallest building in the South at the time.Reynolds BuildingWINSTON-SALEM, N.C. —On this day in 1929, Winston-Salem marked a major moment in its history with the grand opening of the ...

The Reynolds Building transformed Winston-Salem's skyline with its grand opening in 1929, becoming the tallest building in the South at the time.

Reynolds Building

WINSTON-SALEM, N.C. —

On this day in 1929, Winston-Salem marked a major moment in its history with the grand opening of the Reynolds Building. Standing 22 stories tall, the sleek limestone tower instantly transformed the city’s skyline—and its identity.

Commissioned by the R.J. Reynolds Tobacco Company, the building was designed as a bold headquarters that reflected both corporate strength and modern style. At the time, it was the tallest building in the South, surpassing the Jefferson Standard Building in nearby Greensboro.

Designed by New York architects R.H. Shreve and William F. Lamb, the Reynolds Building was a full experience—not just a workplace. Built in the popular Art Deco style, the building featured a signature stepped silhouette and streamlined lines that drew the eyes upward.

The public was welcome to explore the lower levels, which housed an array of shops and services: a barber shop, restaurant, pharmacy, telegraph office, and even a railway ticket office. While R.J. Reynolds occupied half the floors, the remaining space was leased to insurance companies, brokerage firms, lawyers, and architects.

Just two years after the Reynolds Building opened, architects Shreve and Lamb—now joined by Arthur Harmon—unveiled another project. This time, it was a skyscraper for New York City: the Empire State Building.

Completed in 1931, the 102-story giant became the tallest building in the world at the time. But what many don’t know is that its design didn’t begin in Manhattan—it began right here in Winston-Salem.

The Reynolds Building served as the architectural prototype for the Empire State Building. The visual connection is clear: both structures feature a dramatic, tiered crown and clean Art Deco lines. The influence was so significant that, to this day, staff at the Empire State Building send a Father’s Day card to the Reynolds Building each year in tribute.

Today, nearly a century later, the Reynolds Building remains a proud fixture of downtown Winston-Salem. It has seen many uses over the years—office space, apartments, and even a luxury hotel—but its legacy is firmly rooted in both local pride and global history.

What began as a Southern statement of innovation and style ended up influencing the design of one of the most iconic skyscrapers in the world. And it all started on April 23, 1929.

One of Winston's largest employers reports 8% increase in sales

An uptick in sales in the commercial repair and supply sectors boosted RTX Corp. to an 11% increase in adjusted net income to $1.99 billion for the first quarter.One of RTX’s three primary business units is Collins Aerospace, which has about 1,500 employees as one of Winston-Salem’s largest private employers. RTX altogether has more than 185,000 employees worldwide.The manufacturer reported Tuesday that net income was down 10% to $1.53 billion when factoring one-time acquisition accounting adjustments and one-time r...

An uptick in sales in the commercial repair and supply sectors boosted RTX Corp. to an 11% increase in adjusted net income to $1.99 billion for the first quarter.

One of RTX’s three primary business units is Collins Aerospace, which has about 1,500 employees as one of Winston-Salem’s largest private employers. RTX altogether has more than 185,000 employees worldwide.

The manufacturer reported Tuesday that net income was down 10% to $1.53 billion when factoring one-time acquisition accounting adjustments and one-time restructuring expenses.

Diluted earnings were $1.14 a share, while adjusted earnings were $1.47.

The average earnings forecast was $1.36 by six analysts surveyed by Zacks Investment Research. Analysts typically do not include one-time gains and charges in their forecast.

RTX disclosed in an Oct. 16 regulatory filing recording a combined $918 million in charges for separate legal issues involving the U.S. Justice Department, U.S. State Department and Securities and Exchange Commission, some of which date back to 2011.

RTX projected it would pay about $1 billion during the second half of 2024 toward settling the legal issues, and the remaining balance over several years.

Overall first-quarter sales rose 5% to $20.3 billion. Cost of sales increased 2.8% to $16.2 billion.

Collins had an 8% increase in sales to $7.22 billion, led by a 13% uptick in commercial aftermarket products, along with 10% jump in defense and 2% uptick in commercial original equipment.

Pratt & Whitney’s sales climbed 14% to $7.37 billion, while Raytheon defense-sector sales fell 5% to $6.34 billion.

“Organic growth was broad based and led by strength in commercial aftermarket, which was up 21% year-over-year driven by continued demand for our industry leading products and solutions,” RTX president and chief executive Chris Calio said. Calio is set to take over as chairman on April 30.

“The current environment is clearly very dynamic, but our company is well positioned to perform operationally, and our teams remain focused on executing on our commitments and delivering our robust backlog,” Calio said.

Will tariff’s impact company?

Adjusted sales remained in the range of $83 billion to $84 billion, up 4% to 6% over fiscal 2024, respectively.

Meanwhile, RTX lowered the top range of its adjusted earnings estimate from $6.75 a share to $6.15, while maintaining the lower range of $6 a share. Fiscal 20245 adjusted earnings were $5.75 a share.

Benchmark Research analyst Josh Sullivan said Tuesday that RTX could face an operating income impact of up to $850 million from current U.S. and foreign tariffs are kept in place for all of 2025. Analysts are projecting RTX to have $10.9 billion in operating profit for fiscal 2025.

Tariffs would particularly affected steel and aluminum products coming from Canada, China and Mexico.

Sullivan said the updated earnings guidance “does not incorporate potential tariff impacts.”

Winston-Salem/Forsyth County Schools superintendent announces she's retiring at the end of school year

​She made the announcement at a board meeting on Tuesday.WINSTON-SALEM, N.C. — The Winston-Salem/Forsyth County Schools (WS/FCS) Superintendent, Tricia McManus, announced she will be stepping down at the end of the school year on June 30.She made the announcement at a board m...

​She made the announcement at a board meeting on Tuesday.

WINSTON-SALEM, N.C. — The Winston-Salem/Forsyth County Schools (WS/FCS) Superintendent, Tricia McManus, announced she will be stepping down at the end of the school year on June 30.

She made the announcement at a board meeting on Tuesday.

“Thank you for the opportunity to lead the amazing students and staff in this great community I have called home for the past five years. I have enjoyed meeting and serving thousands of students, families, and community members in pursuit of our vision for educational excellence, collaboration, and inclusiveness,” McManus said in a letter.

The WS/FCS Board of Education said she is stepping down to focus on her family.

McManus said stepping down was a very tough decision. She said she wants to focus more on her children and family.

McManus joined the district in 2020 as deputy superintendent. She became superintendent in 2021.

While at the helm, she touted improvements in high school graduation rates. However, McManus is walking away at a time when the district is facing multiple controversies.

They include allegations of child abuse at Sedge Garden Elementary, several violent incidents at schools, most recently a stabbing at Glenn High, and a significant budget shortfall of $8 million this year.

Part of the budget issue stems from McManus herself. She admitted to using district money for staff bonuses without getting approval from the school board.

Still, McManus said none of those issues influenced her decision to step down.

"That's part of the course when you have 53,000 students and you have, you know, 7,000 staff members. You're going to have issues that come up and happen, and I think for the past five years we've had many. But no, that did not weigh in. Does that challenge? Absolutely. Are there days I wake up and need my coaching call with someone? Absolutely. But those incidents that have been challenging did not weigh into my decision," McManus said.

WS/FCS credited her for her efforts to return the district to in-person learning after COVID-19, reducing chronic absenteeism, expanding mental health resources and introducing an alternative to suspension program.

Plans to hire an interim superintendent will be discussed in an April 28 board meeting. The last day of school for Winston-Salem/Forsyth County students is May 23.

This comes after the district has been under fire in recent months due to a swath of controversy.

In November 2024, the district said it learned of allegations of child mistreatment at Sedge Garden Elementary and resulted in the suspension of two employees.

Earlier this month, the WS/FCS school board made the controversial decision to reduce its workforce, impacting 81 positions and 42 people. The Chief Financial Officer, Thomas Kranz, announced his resignation after this decision.

Additionally, the superintendent herself was caught up in controversy when she acknowledged during the April 2 school board meeting that the district used approximately $13 million in fund balance to cover salary bonuses and pay increases last year, without explicitly notifying the board.

McManus has been with the WS/FCS school district since 2020.

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Disclaimer:

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