Call Center Company in Berkeley, CA
You don't have to be an all-A student from Berkeley City College near Berkeley to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Berkeley, CA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Berkeley, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Elegance Berkeley in Berkeley, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Berkeley, CA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Berkeley, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Berkeley, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Berkeley, CA
Berkeley Potters Guild Spring Seconds Sale
patch.comhttps://patch.com/california/berkeley/calendar/event/20250510/56f46029-51e7-4e03-b891-10659b651361/berkeley-potters-guild-spring-seconds-sale
This post was contributed by a community member. The views expressed here are the author's own.Berkeley|Local EventMargaret Grisz-Dow, Local BusinessMay10Sat, May 10, 2025 at 11:00 AM731 Jones St, Berkeley, CA, 94710Annual S...
This post was contributed by a community member. The views expressed here are the author's own.
Berkeley|Local Event
Margaret Grisz-Dow, Local Business
May10
- Sat, May 10, 2025 at 11:00 AM
- 731 Jones St, Berkeley, CA, 94710
Annual Spring Seconds Sale ???? Sat. & Sun. ???? May 10/11 ???? 11 to 5
Honoring mothers of all kinds on Mother’s Day weekend we are offering amazing mark downs on beautiful pieces, and new work still warm from the kilns. Our in house Gallery, abundantly filled with bouquets in vases made with care and distinction by 14 Guild potters, welcomes you with open blossoms and branches! Come see, come find, come enjoy!
More Upcoming Events
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May12
Environmental Concerns Speaker Series - Ground Water and it's Relation to Food Security
Monday, 7:00 pmBerkeley, CA
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Much Ado About Keanu
Wednesday, 6:00 pmBerkeley, CA
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May15
Level 1 Beginner Improv
Thursday, 7:00 pmBerkeley, CA
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The Marsh Berkeley presents “The Mommies: The Last Trimester”
Thursday, 7:00 pmBerkeley, CA
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2025: a Space Rhapsody
Friday, 7:00 pmBerkeley, CA
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Theatre Lunatico presents ROMEO AND JULIET
Friday, 8:00 pmBerkeley, CA
Berkeley Fire Department Offers Free Help For Homeowners To Create Defensible Space
patch.comhttps://patch.com/california/berkeley/berkeley-fire-department-has-free-resident-assistance-program
The department is working to secure additional grant funding. Bea Karnes, Patch StaffBERKELEY, CA — The Berkeley Fire Department is stepping up wildfire prevention efforts with its Resident Assistance Program (RAP), designed to help property owners comply with defensible space regulations.The program provides financial and logistical support to resident...
The department is working to secure additional grant funding.
Bea Karnes, Patch Staff
BERKELEY, CA — The Berkeley Fire Department is stepping up wildfire prevention efforts with its Resident Assistance Program (RAP), designed to help property owners comply with defensible space regulations.
The program provides financial and logistical support to residents who are physically unable or financially unable to clear vegetation and meet safety standards.
Defensible space—the buffer between a building and the surrounding grass, trees, shrubs, or wildland—is critical to slowing or stopping the spread of wildfire.
Through RAP, the Berkeley Fire Department will fund contractors to complete vegetation management work for eligible homeowners, helping to protect both individual properties and surrounding neighborhoods. “When residents can’t create defensible space due to age, disability, or financial hardship, they face higher fire risks and possible penalties,” a fire department spokesperson said.
“The Resident Assistance Program helps make wildfire safety more accessible and achievable for everyone.”
Find out what's happening in Berkeleyfor free with the latest updates from Patch.
The program is not currently accepting applications as the department works to secure additional grant funding. Contact the program administrator by email to make a donation or for more information: [email protected].
Updates on program availability will be shared through the department’s website and direct community outreach.
In its most recent cycle, RAP successfully helped dozens of households reduce fire hazards and improve safety compliance. Residents are encouraged to check the Berkeley Fire Department’s announcement page for updates and application details once the program reopens.
With wildfire season approaching, the department emphasizes the importance of early preparation and community-wide participation in fire prevention efforts.
Berkeley Eatery Makes Best Sandwiches List
patch.comhttps://patch.com/california/berkeley/berkeley-eatery-makes-best-sandwiches-list
BERKELEY, CA — Sometimes we treat a sandwich as if we are settling for a meager meal, when the opposite can be true. An amazing sandwich can be an elevated dining experience, both delicious and filling.The Bay Area News Group recently came up with a list of 10 sandwich spots to try now, including Saul’s Restaurant & Delicatessen in Berkeley.Saul’s was picked for its "comforting the belly and soul with Jewish grub like liver and onions and pastrami on rye." While the favorites are continuing under...
BERKELEY, CA — Sometimes we treat a sandwich as if we are settling for a meager meal, when the opposite can be true. An amazing sandwich can be an elevated dining experience, both delicious and filling.
The Bay Area News Group recently came up with a list of 10 sandwich spots to try now, including Saul’s Restaurant & Delicatessen in Berkeley.
Saul’s was picked for its "comforting the belly and soul with Jewish grub like liver and onions and pastrami on rye." While the favorites are continuing under new ownership at the 40-year-old restaurant, the reviewer also praised a vegetarian offering, "Saul’s pita sabich ($13.50). It starts with housemade pita that’s not paper-thin but puffy and doughy. The chefs stuff it with discs of fried eggplant and hard-boiled eggs. Onto that goes a potato latke and tabbouleh with fresh parsley and dill, and you dunk it in two sauces – creamy tahini and amba, a tangy-sweet concoction with fenugreek and pickled mango." Saul's Deli is at 1475 Shattuck Ave. in Berkeley.
The East Bay is well represented on the list, snagging six of the 10 slots.
Read the full 10 terrific Bay Area sandwiches to try right now at the Bay Area News Group website.
Find out what's happening in Berkeleyfor free with the latest updates from Patch.
Also read:
UC Berkeley Investigated For Not Reporting CCP Funding
patch.comhttps://patch.com/california/berkeley/uc-berkeley-investigated-not-reporting-ccp-funding
"U.S.-Chinese joint education institutes...serve as conduits for transferring critical U.S. technologies and expertise to China."The Center Square California, News PartnerBy Kenneth Schrupp | The Center SquareBERKELEY, CA — The United States Department of Education is investigating the...
"U.S.-Chinese joint education institutes...serve as conduits for transferring critical U.S. technologies and expertise to China."
The Center Square California, News Partner
By Kenneth Schrupp | The Center Square
BERKELEY, CA — The United States Department of Education is investigating the University of California, Berkeley for not reporting significant funding from the Chinese government.
“The Biden-Harris Administration turned a blind eye to colleges and universities’ legal obligations by deprioritizing oversight and allowing foreign gifts to pour onto American campuses,” said U.S. Secretary of Education Linda McMahon. “I have great confidence in my Office of General Counsel to investigate these matters fully, and they will begin by thoroughly examining U.C. Berkeley’s apparent failure to fully and accurately disclose significant funding received from foreign sources.”
A 2023 House of Representatives investigation found Berkeley violated Section 117 of the Higher Education Act, which requires disclosure of foreign funding over $250,000, saying Chinese funding of American research institutions facilitates transfer of American-funded technology with military applications to the Chinese government.
“U.S.-Chinese joint education institutes like U.C. Berkeley’s partnership with Tsinghua University, and the University of Pittsburgh's partnership with Sichuan University, serve as conduits for transferring critical U.S. technologies and expertise to China, including to entities linked to China’s defense machine and the security apparatus it uses to facilitate human rights abuses,” said Select Committee on the CCP in a report.
Find out what's happening in Berkeleyfor free with the latest updates from Patch.
At the time, Berkeley told the committee that it is “relinquishing all ownership” in the Tsinghua-Berkeley Shenzhen Institute.
It also cited a Trump administration executive order directing the DOE to launch Section 117 investigations to secure compliance with reporting requirements that must be followed to continue receiving federal grant funding.
In its recent announcement of a similar Section 117 investigation into Harvard University, DOE noted, “Noncompliance risks Department of Justice enforcement, including civil actions, or loss of federal funding eligibility.”
The Department of Education says that “Berkeley’s responses revealed a fundamental misunderstanding regarding its Section 117 reporting obligations” in justifying its renewed investigation.
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Service Areas
- Call Center Company in Berkeley, CA
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
