Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Yuma, AZ

You don't have to be an all-A student from The University of Arizona Yuma near Yuma to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Yuma, AZ

The ABC Marketing Services Difference

For over 20 years, our call center company in Yuma, AZ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Yuma, AZ

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at River Valley Estates in Yuma, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Yuma, AZ

Why Hire a Call Center Company in Yuma, AZ for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Yuma, AZ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Yuma, AZ

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Yuma, AZ

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Yuma, AZ

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Yuma, AZ

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Yuma, AZ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Yuma, AZ

Amazon coming to Yuma: 'Last-mile' facility to be completed by end of 2025

Next YUMA, Ariz. — Yuma will soon be the home of an Amazon facility at 36th Street and South Avenue 4E, as confirmed by Bobby Wuertz of Land Advisors, who brokered the sale of the 17 acres of former farmland.“(Amazon) liked the story of Yuma,” Wuertz said about why Amazon entered th...

Next

YUMA, Ariz. — Yuma will soon be the home of an Amazon facility at 36th Street and South Avenue 4E, as confirmed by Bobby Wuertz of Land Advisors, who brokered the sale of the 17 acres of former farmland.

“(Amazon) liked the story of Yuma,” Wuertz said about why Amazon entered the picture. “Yuma is so close to transportation. We got Interstate 8 right there. There’s a trained workforce and availability of land.”

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Canadian snowbirds in Yuma react to tightening immigration rules

YUMA, AZ (AZFamily) — The U.S. is tightening immigration rules, affecting Canadian travelers.Typically, Canadians are allowed to stay in the U.S. for up to six months without a visa.However, a new enforcement measure, introduced through an executive order signed by President Donald Trump on his first day in office, enforces the Immigration and Nationality Act. It mandates that all foreign ...

YUMA, AZ (AZFamily) — The U.S. is tightening immigration rules, affecting Canadian travelers.

Typically, Canadians are allowed to stay in the U.S. for up to six months without a visa.

However, a new enforcement measure, introduced through an executive order signed by President Donald Trump on his first day in office, enforces the Immigration and Nationality Act. It mandates that all foreign nationals aged 14 and older register with the U.S. immigration services if staying longer than 30 days. Some will even be required to submit fingerprints.

The new rule is drawing mixed reactions from the Yuma Canadian snowbird community. “Oh, I won’t be back next year, no,” said Bruce Henry, a Canadian citizen.

Henry said the U.S. government’s recent actions have not felt very neighborly. “It’s just not what you do; it’s like burning your neighbor’s house down,” said Henry.

After years of spending his winters in Arizona, Henry said he will be taking a break from the U.S. next year. “We’re going to do other things and we’re going to do them in other places.”

Nearly 1 million Canadians visit Arizona each year, contributing significantly to the state’s economy, but this could now be affected. “I’ve talked to folks who have tried to put their property on sale to make sure they don’t come back,” said Norm Duquette, a Canadian snowbird.

Duquette said he doesn’t mind completing the so-called Alien Registration Requirement. “If I’m playing in someone’s yard, they want to know who I am, why I’m there and how long I’m there for, it makes sense,” said Duquette.

Foreign nationals can register by creating an account online with U.S. Citizenship and Immigration Services and submitting a form. The new rule is set to take effect on April 11.

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How gas prices have changed in Yuma in the last week

Maridav // Shutterstock How gas prices have changed in Yuma in the last week Gasoline prices have increased by just a few cents compared to this time last month, but the cost to fill up the tank has declined by nearly 40 cents per gallon since last year. The national average fuel price is about $3.16, with Lubbock, Texas, seeing the cheapest metro-area prices at $2.62 and Lihue, Hawaii, with the most expensive at $5.12.After a monthlong pause on tariffs on Canadian and Mexican imports, the Trump administration proceede...

Maridav // Shutterstock

How gas prices have changed in Yuma in the last week

Gasoline prices have increased by just a few cents compared to this time last month, but the cost to fill up the tank has declined by nearly 40 cents per gallon since last year. The national average fuel price is about $3.16, with Lubbock, Texas, seeing the cheapest metro-area prices at $2.62 and Lihue, Hawaii, with the most expensive at $5.12.

After a monthlong pause on tariffs on Canadian and Mexican imports, the Trump administration proceeded at the beginning of March to impose 25% tariffs on the two neighboring nations, including a limited 10% tariff on Canadian energy. However, on March 6, the president announced a pause on tariffs until April 2.

GasBuddy projects states in the Northeast could see the most significant spike in fuel prices as a result of potential tariffs, possibly by 20 to 40 cents per gallon, as this region relies heavily on Canada's New Brunswick refinery.

Meanwhile, by April, gas prices may decrease as a result of the Organization of the Petroleum Exporting Countries' plans to boost crude production. This increased output, however, is just one of several factors influencing prices in the month ahead.

"While OPEC has signaled its intent to stabilize the market, policy decisions from the White House could introduce further uncertainty, making it difficult to predict where prices will head next," GasBuddy analyst Patrick De Haan said in a statement this month. "However, nearly every year sees a seasonal spring increase, which could eventually push prices higher ahead of summer."

Stacker compiled statistics on gas prices in Yuma, AZ metro area using data from AAA. Gas prices are current as of March 27.

Yuma by the numbers- Gas current price: $3.08--- Arizona average: $3.33- Week change: -$0.00 (-0.1%)- Year change: -$0.49 (-13.7%)- Historical expensive gas price: $4.98 (6/17/22)

- Diesel current price: $3.54- Week change: -$0.01 (-0.2%)- Year change: -$0.63 (-15.1%)- Historical expensive diesel price: $5.85 (6/13/22)

Metros with the most expensive gas#1. Lihue (Kauai), HI: $5.12#2. Santa Rosa, CA: $4.92#3. Santa Cruz-Watsonville, CA: $4.90

Metros with the least expensive gas#1. Lubbock, TX: $2.62#2. Laredo, TX: $2.64#3. Gadsden, AL: $2.65

This story features writing by Tim Bruns and is part of a series utilizing data automation across 371 metros.

You may also like: Recently opened restaurants in the Yuma area

Despite border challenges, Yuma relies on migrant workers to power its local agriculture industry

Thousands of foreign workers on H2A Visas come to the Yuma Valley every winter. Farmers say without them, the produce would never make it to our grocery store shelves.YUMA, AZ — Long growing seasons, access to the Colorado River, and abundant sunlight all contribute to Yuma’s agricultural advantage. However, the crops don’t grow and get harvested on their own; access to labor south of the border also gives Yuma a leg up in the agriculture industry.In a celery field in Yuma, just a few hundred feet away from th...

Thousands of foreign workers on H2A Visas come to the Yuma Valley every winter. Farmers say without them, the produce would never make it to our grocery store shelves.

YUMA, AZ — Long growing seasons, access to the Colorado River, and abundant sunlight all contribute to Yuma’s agricultural advantage. However, the crops don’t grow and get harvested on their own; access to labor south of the border also gives Yuma a leg up in the agriculture industry.

In a celery field in Yuma, just a few hundred feet away from the southern border, dozens of Mexican farm workers work to harvest the vegetables that will be on grocery store shelves in a couple of days. While Yuma has faced immigration issues, it also relies on migrant farm workers to power its local agriculture economy.

"It’s difficult work," Jose Aguilera, a farmworker, said. "You have to be strong to come and work the 10-12 hours every day.”

Working on the line, Alfonso Urena has been a farm worker for nearly a decade. He spends his days in these fields and then returns to Mexico at night to his wife and kids in San Luis Rio Colorado.

"We have to work as hard as we can, when we can, so that our families can live better," Urena said.

In all his years in the fields, he says he has never picked produce alongside an American worker.

“You can’t bring in H2A unless you can prove you can’t find domestic help,” Matt McGuire said. McGuire has been farming in the Yuma Valley for decades as the Chief Agriculture Officer for JV Smith Farms.

This is how Urena and the thousands of other migrant farm workers are here in Yuma. They're all working legally, making a minimum of $17 an hour, under an H2A Visa.

The visa allows Yuma farmers to hire temporary foreign workers to work in their fields when they can’t find Americans who want to do the job.

“The H2A worker, especially on the harvest side, is what makes it all possible," McGuire said.

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Still, farming along the border isn’t easy. In Yuma during the peak of the local border crisis, migrants frequently were walking through fields after illegally crossing the border. The issues broke food safety protocols and hurt farmers' bottom lines.

"Think of it this way, I don’t think you would want me walking on top of your kitchen table," McGuire said. "They trample the crop, it hurts the yield, and the cost goes up."

Still, he says the benefits of being in the Yuma Valley far outweigh the challenges.

“We work hard to get people their vegetables. We keep costs as low as we can, and we take a lot of pride in what we produce and what we put out there," McGuire said.

Back in the celery field, the day's work continues. Amid the illegal immigration crackdown happening in the country, this legal work happening in Yuma’s produce fields so far goes on uninterrupted.

“Being here working legally is what we want. We are not doing anything wrong. We are here and work, and when the season is over, we are going back to Mexico," Urena said.

RELATED: New border policies lead to major decrease in illegal border crossings in Yuma

Latest from ABC15:

Yuma Border Patrol reports record-low apprehensions amid new policies

YUMA, AZ (AZFamily) — The U.S. Border Patrol Yuma Sector reported just one apprehension on Tuesday, as apprehensions at the southern border hit their lowest levels in years.Before President Donald Trump took office, Yuma saw around 40 apprehensions a day, but now, that number is almost zero.One of the biggest changes along the Yuma border is the removal of a tent and portable toilets that were once used by asylum seekers.They were positioned in a location where migrants typically cross into the U.S. through ...

YUMA, AZ (AZFamily) — The U.S. Border Patrol Yuma Sector reported just one apprehension on Tuesday, as apprehensions at the southern border hit their lowest levels in years.

Before President Donald Trump took office, Yuma saw around 40 apprehensions a day, but now, that number is almost zero.

One of the biggest changes along the Yuma border is the removal of a tent and portable toilets that were once used by asylum seekers.

They were positioned in a location where migrants typically cross into the U.S. through a gap in the border and then surrender to Border Patrol.

“We simply don’t have the need for that resource anymore,” said Yuma Border Patrol Chief Justin De La Torre.

De La Torre said agents have been shifting their focus.

“Agents are able to spend their time looking for threats, looking for any violations of federal law,” he said. “If we have a day where there are zero detections of illegal entries, that’s a very good thing.”

In February, U.S. Border Patrol apprehensions along the southern border fell to 8,300, a sharp decline from 189,900 in the same month last year; it’s a 95% decrease that De La Torre attributes to President Trump’s termination of catch and release.

“In the past, we were releasing them pending a court hearing. Now we are using the expedited proceedings to return them,” said De La Torre.

One of Trump’s biggest campaign promises was to stop the flow of fentanyl across the southern border by threatening tariffs on Mexico as soon as he took office if they failed to take action.

“The leadership in Washington, D.C. has been able to influence other countries to accept their nationals back, that hasn’t always been the case,” said De La Torre.

In terms of border security, De La Torre believes the U.S. is moving in the right direction.

“Border security in Yuma, the city of Yuma, Yuma County, it impacts the entire country,” he said.

He said most undocumented individuals who enter the U.S. through Yuma are headed north to the interior of the country.

“We have a number of lawful pathways for people to come to the United States. If people want to come here and work, there’s a mechanism to do that. We want them to do that legally,” he said.

Those pathways that De La Torre is referring to are through employment-based visas like the H-2A visa, which allows farm workers to work in the U.S.

Currently, there is no legal pathway for migrants at the bord to seek asylum.

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Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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